IT cum Pre-Sales Support

Datwyler; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in IT infrastructure seeks an IT Support professional to provide multitier support to end-users. The successful candidate will assist in troubleshooting technical issues, manage user accounts, and facilitate IT system updates while enjoying a vibrant work environment in a diverse team.

Benefits

Opportunities for professional development

Friendly and supportive team culture

Dynamic international work environment

Modern tools and technologies

Qualifications

• Minimum Diploma Holder or Higher Nitec.
• Experience in IT support or helpdesk is advantageous.
• Willingness to work flexible hours.

Responsibilities

• Provide first-level and second-level IT support for internal users.
• Troubleshoot hardware and software issues.
• Assist with user account management and support IT updates.

Skills

Problem-solving

Customer-oriented mindset

Teamwork

Education

Diploma or Higher Nitec in IT

Tools

Windows OS

Microsoft 365

Job description

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1 Year Contract (Renewable & Convertible)

Report to: Head of Technical and Operation

Company: Datwyler IT Infra Pte Ltd

Successful digitization starts with Datwyler’s pioneering IT infrastructure. Datwyler IT Infra is an internationally established company with its headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Datwyler supplies premium quality system solutions, products and services for data centres, fibre networks (Campus, FTTx) and smart buildings. The company has been founded more than 100 years ago and employs some 950 people.

Your Responsibilities:

IT Support:

• Provide first-level and second-level IT support for internal users across different locations.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in the continuous improvement of support processes and tools.
• Conduct basic user training and provide guidance on IT best practices.
• Prepare demos and presentations for potential clients, showcasing solutions.
• Gather and analyze client requirements to develop tailored solutions.
• Assist with technical aspects of sales proposals.
• Collaborate with development teams on proof of concept implementations.

Your Profile:

• Minimum Diploma Holder or Higher Nitec with education in IT or equivalent work experience.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Strong problem-solving skills and a customer-oriented mindset.
• Familiarity with Windows OS, Microsoft 365, and basic network troubleshooting.
• Ability to work independently and as part of a team.
• Willingness to occasionally work flexible hours to support international teams.

What we offer:

• A dynamic international work environment.
• Opportunities for professional development.
• Friendly and supportive team culture.
• Modern tools and technologies to support your work.

We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.