IT Consultant (Pre Sales & Delivery in AI & Data)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the IT services sector in Singapore is seeking a Client Success Manager to enhance client relationships, drive AI/Data initiatives, and manage complex projects in Hybrid Infrastructure and IT Security. The ideal candidate will have a strong educational background, proven client-facing experience, and the ability to navigate the dynamic Singapore business landscape.

Qualifications

• Proven track record in client-facing roles in IT services.
• Deep understanding of AI/Data, Hybrid Infrastructure, and IT Security in Singapore.
• Experience in managing multiple clients in a fast-paced environment.

Responsibilities

• Develop strong relationships with stakeholders on AI/Data and IT Security.
• Identify growth opportunities and manage contract renewals.
• Ensure project delivery aligns with client expectations in Singapore.

Skills

Client relationship management

Communication

Problem-solving

Education

Bachelor's degree in information technology

Job description

Job Description:

• Become a Trusted Strategic Advisor: Immerse yourself in our Singapore-based clients' businesses, deeply understanding their unique challenges, strategic objectives, and the competitive landscape they navigate, especially as it pertains to their AI/Data strategies, hybrid cloud adoption, and cybersecurity posture.
• Unlock Growth Opportunities in the Singapore Market: Proactively identify and pursue expansion opportunities within your accounts, showcasing the transformative power of our integrated solutions, particularly those leveraging AI/Data insights, optimizing hybrid infrastructure, and strengthening IT security, all tailored to the Singaporean context.
• Master the Art of Client Connection: Forge strong, enduring relationships with key stakeholders across various levels within client organizations, becoming their trusted confidante and go-to expert for their most pressing Application (AI/Data), Hybrid Infrastructure, and IT Security needs in Singapore's business environment.
• Shape Winning Solutions for Singaporean Enterprises: Collaborate closely with our talented Sales, Pre-Sales, and Solution Architects to craft compelling, customized solutions that directly address the specific needs and regulatory nuances of our Singaporean clientele, with a strong emphasis on cutting-edge AI/Data applications, scalable hybrid infrastructure designs, and comprehensive security frameworks.
• Navigate & Grow Together in Singapore's Business Climate: Strategically manage contract renewals, identifying opportunities for mutual growth and ensuring long-term, value-driven partnerships within the local market, particularly by expanding our footprint in AI/Data, Hybrid Infrastructure, and IT Security services.
• Orchestrate Seamless Project Delivery: Partner closely with our Delivery Managers and project teams to guarantee the flawless execution of projects and services, consistently exceeding the expectations of our Singaporean clients, particularly for complex AI/Data implementations, hybrid cloud migrations, and critical security projects.
• Keep a Pulse on Performance in Singapore: Diligently monitor key performance indicators (KPIs) related to delivery quality and client satisfaction, proactively identifying and resolving any potential challenges specific to our Singaporean engagements, especially concerning the performance and security of AI/Data platforms and hybrid infrastructures.
• Be a Proactive Risk Manager in the Singaporean Context: Identify and mitigate potential risks to ensure smooth project delivery and maintain the trust and confidence of our Singaporean client base, with a strong emphasis on security risks inherent in AI/Data deployments and hybrid environments.
• Solve Challenges with Agility in Singapore's Fast-Paced Environment: Serve as the primary escalation point for client issues, collaborating effectively with internal teams to deliver timely and impactful resolutions tailored to the Singaporean business context, particularly for challenges related to AI/Data integration, hybrid infrastructure performance, and cybersecurity incidents.
• Quantify Value for Our Singaporean Partners: Work collaboratively with clients to ensure they are realizing the tangible business value and ROI from our solutions and services within the Singaporean market, especially in terms of enhanced data insights, optimized infrastructure costs, and strengthened security posture.
• Drive Continuous Improvement Based on Singaporean Client Feedback: Gather valuable feedback from our Singaporean clients to continuously enhance our delivery processes and service offerings, ensuring they remain relevant and impactful in the local market, with a focus on evolving AI/Data, Hybrid Infrastructure, and IT Security needs.

Requirements:

• A strong academic foundation with a Bachelor’s degree in information technology, or a related field.
• A proven track record of success in client-facing roles within the IT services or system integration industry in Singapore or a comparable market, ideally with experience as a Client Success Manager, Service Delivery Manager, or similar, with a demonstrable history of managing complex AI/Data, Hybrid Infrastructure, and IT Security projects.
• Deep understanding and practical experience in Application (AI/Data), Hybrid Infrastructure, and Security domains, relevant to the Singaporean market.
• Demonstrated success in driving revenue growth within existing client accounts in Singapore through strategic upselling and cross-selling initiatives, particularly in areas like AI/ML solutions, cloud migration, and advanced cybersecurity services.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build strong rapport and trust with senior stakeholders in Singapore's diverse business landscape, effectively articulating the value of AI/Data, Hybrid Infrastructure, and IT Security solutions.
• Sharp problem-solving and analytical abilities, with a knack for identifying and resolving client issues effectively within the Singaporean context, especially those related to AI/Data performance, infrastructure stability, and security vulnerabilities.
• Proven ability to manage multiple clients and priorities simultaneously in a fast-paced environment like Singapore, with a focus on delivering complex AI/Data, Hybrid Infrastructure, and IT Security projects.
• Strong business acumen and a clear understanding of how IT solutions drive tangible business value for organizations in Singapore, specifically how AI/Data insights, optimized hybrid infrastructure, and robust security contribute to business outcomes.

Interested applicants please send your resume to [e-mail]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.