IT Command Centre Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company seeks a proactive Command Centre Engineer for shift-based 24/7 operations. This role involves maintaining hyperconverged infrastructure, supporting OS environments, and managing incidents efficiently. Ideal candidates should possess solid IT experience and relevant certifications to handle system events and provide top-notch support.

Qualifications

• 3 years of hands-on IT experience in Microsoft Windows or Unix environment.
• 2 years of experience in Incident Management.
• ITIL V3 Foundation certification required.

Responsibilities

• Maintain and troubleshoot hyperconverged infrastructure and servers.
• Monitor systems and networks using enterprise monitoring tools.
• Perform first-level support and incident analysis as per SOPs.

Skills

Incident Management

Troubleshooting

Monitoring

Communication

Education

ITIL V3 Foundation certification

Microsoft MCITP / MCSE

Nutanix Platform Professional

VMware Certified Professional

Red Hat Certified System Administrator (RHCSA)

Job description

Job Overview

We are looking for a proactive and detail-oriented Command Centre Engineer to join our dynamic team. The ideal candidate will have solid technical expertise, a strong sense of responsibility, and the ability to respond effectively to system events and incidents in a 24x7x365 operations environment.

Responsibilities:

• Maintain, administer, and troubleshoot hyperconverged infrastructure, hardware, servers, systems, and appliances.

• Provide operating system support for Linux/Unix and Windows Server (2012/2012R2/2016/2019 and later).

• Monitor systems, applications, and network infrastructure events using enterprise monitoring tools around the clock (24x7x365).

• Perform first-level support and troubleshooting for hardware/software issues and respond to user support requests.

• Carry out Level 1 incident analysis based on standard operating procedures (SOPs), resolving or escalating to Level 2 support as required.

• Execute daily tasks according to the documented checklist.

• Monitor, track, and update change management and routine activities.

• Document and communicate all outstanding tasks/activities during shift handovers.

• Initiate stakeholder communications for Priority 1 (P1) incidents in accordance with SLA, including sending broadcast messages and facilitating conference bridges.

• Maintain and update the event management matrix with input from various technical owners.

• Classify, document, and manage event types and alerts relevant to infrastructure and services.

Requirements:

• Minimum 3 years of hands-on IT experience in a Microsoft Windows or Unix environment.

• At least 2 years of experience in Incident Management.

• ITIL V3 Foundation certification is required (ITIL v4 certification is preferred).

• Relevant certifications are highly desirable, including:

  • Microsoft MCITP / MCSE

  • Nutanix Platform Professional

  • VMware Certified Professional

  • Red Hat Certified System Administrator (RHCSA) or equivalent

Additional Information

• This is a shift-based role and may require working on weekends and public holidays on a rotational basis.