IT Command Centre Analyst - Storage

OCBC Bank (Hong Kong) Limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning opportunities

Job summary

A leading financial services institution in Singapore is searching for an IT Command Centre Analyst. This full-time role involves ensuring the stability and performance of IT infrastructure, requiring hands-on expertise with SAN/NAS technologies and a minimum of 5 years in enterprise environments. Responsibilities include system monitoring, incident handling, and trend analysis. The position requires strong analytical skills and the ability to work under pressure, offering a competitive salary with holistic benefits.

Qualifications

• Minimum 5 years of experience in an enterprise storage environment.
• Strong hands-on expertise with SAN/NAS solutions.
• Proven experience managing complex infrastructure incidents.

Responsibilities

• Perform health checks as per Standard Operating Procedures.
• Analyze and reduce monitoring alerts for efficiency.
• Investigate issues according to commander’s instructions.

Skills

SAN/NAS technologies

Windows

Linux

AIX

Incident management

Tools

Brocade

Dell EMC

NetApp

HPE

IBM

Job description

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This exclusion clause shall take effect to the fullest extent permitted by law.You further consent to Oversea-Chinese Banking Corporation Limited, its related corporations (collectively, the "OCBC Group"), and their respective business partners and agents (collectively, the “OCBC Representatives”) collecting, using and disclosing your personal data for purposes reasonably required by the OCBC Group and the OCBC Representatives to enable them to process your employment application and assess your suitability for the position which you are applying for. Such purposes are set out in a Data Protection Policy, which is accessible at www.ocbc.com/policies or available on request and which you confirm you have read and understood.IT Command Centre Analyst - Storage page is loaded## IT Command Centre Analyst - Storageremote type: Onsitelocations: OCBC Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR00005694# **WHO WE ARE:** Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# **About the Role**We are seeking a proactive and detail-oriented IT Command Centre Analyst to join our team. This role is critical in ensuring the stability, availability, and performance of our IT infrastructure and services. You will be part of a team that monitors systems, analyses & responds to alerts and incidents, and supports operational continuity across the organization. This position requires strong technical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.**Key Responsibilities*** **System Health & Monitoring** + Perform health checks as per Standard Operating Procedures (SOP). + Conduct post-change health checks (excluding post-change verification). + Attend to monitoring alerts and ensure timely resolution. + Analyze and reduce monitoring alerts to improve efficiency.* **Analysis & Continuous Improvement** + Perform trend analysis to identify patterns and potential issues. + Identify recurring problems and propose preventive measures. + Suggest and implement prevention initiatives to reduce incident frequency. + Improve and automate detection mechanisms for faster response.* **Incident Handling & Recovery** + Investigate issues as per commander’s instructions. + Assess the impact of alerts and incidents using defined criteria. + Handle problem tickets up to temporary fix as per TSD guidelines. + Perform recovery up to the point of restoration following approved runbooks.# **Qualifications & Skills*** Minimum 5 years of experience working in an enterprise storage environment.* Strong hands‑on expertise with SAN/NAS technologies, including solutions from Huawei, Brocade, Dell EMC, NetApp, HPE, and IBM.* Proficient in multi‑platform environments, with working knowledge of Windows, Linux, and AIX operating systems.* Proven experience in investigating, troubleshooting, and managing complex infrastructure‑related incidents in mission‑critical environments.* Ability to work in a 24/7 shift environment, including weekends and public holidays. Office location is based at East side of SG.**Soft Skills*** Active listening skills and clear communication.* Attention to detail and situational awareness.* Ability to work well under pressure and adapt to changing circumstances.* Strong analytical and critical thinking skills.* Works independently with minimal supervision while being a strong team player.# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.