Digital Platforms Support Specialist (Global Markets)

OCBC Bank (Hong Kong) Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

A leading financial institution in Singapore is seeking an experienced IT Support Specialist to enhance e-commerce platform stability and performance. The chosen candidate will provide support for application-related issues, ensuring seamless user experiences, while collaborating with external vendors and internal teams. Candidates must bring 5-8 years of application support experience and a strong understanding of e-commerce workflows along with problem-solving and communication skills. Join a vibrant team and contribute to the bank's transformative journey.

Qualifications

• 5-8 years of experience in IT application support.
• Ability to work under pressure during high-traffic events.
• Strong understanding of e-commerce workflows.

Responsibilities

• Provide Level 1/2 support for e-commerce systems.
• Monitor application performance and escalate issues.
• Conduct root cause analysis for operational issues.

Skills

Application support experience

Technical architecture understanding

Problem-solving skills

Communication skills

Education

Diploma/Degree in Information Technology

Tools

API integrations (REST/SOAP)

SQL/basic database queries

Ticketing and monitoring tools

Middleware software (MQ, KAFKA)

Cloud platforms (AWS/Azure)

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.You are about to enter websites controlled or offered by third parties. OCBC hereby disclaims liability for any information, materials, products or services posted or offered at any of these third party web-sites. By creating a link to these third party web-sites, OCBC does not endorse or recommend any products or services offered or information contained on those web-sites or information fed by these third parties nor is OCBC liable for any failure of products or services offered or advertised at any of these third party web-sites. OCBC Group shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with any use of or access to any other website linked to this website, any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus and any services, products, information, data, software or other material obtained from this website or from any other website linked to this website. Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites should only be accessed at the user’s own risks. This exclusion clause shall take effect to the fullest extent permitted by law.You further consent to Oversea-Chinese Banking Corporation Limited, its related corporations (collectively, the "OCBC Group"), and their respective business partners and agents (collectively, the “OCBC Representatives”) collecting, using and disclosing your personal data for purposes reasonably required by the OCBC Group and the OCBC Representatives to enable them to process your employment application and assess your suitability for the position which you are applying for. Such purposes are set out in a Data Protection Policy, which is accessible at www.ocbc.com/policies or available on request and which you confirm you have read and understood.# **WHO WE ARE:** Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# Why Join Imagine being part of a team that builds innovative digital solutions for one of Asia's leading banks. As a Support Specialist at OCBC, you'll work in a fast-paced, high-impact e‑commerce environment. Opportunity to collaborate with both business and technical teams. Exposure to modern digital commerce technologies and integration platforms.How you succeedWe are seeking a proactive and technically skilled IT Support Specialist to manage, troubleshoot, and optimize our e‑commerce applications.This role ensures high availability, seamless user experience, and operational stability across platforms such as Order Management systems and workflow systems (both monolithic and Microservices based architecture) and related integrations.The ideal candidate has strong application support experience, understands technical architecture and various integration protocols, and can collaborate across business and technical teams What you do**1. Application Support & Troubleshooting*** Provide Level 1/2 support for e commerce systems (e.g. Used in Financial Markets Domain)* Diagnose and resolve issues related to service failure* Monitor application performance and escalate issues to vendors or developers when required.**2. Operations & Incident Management*** Serve as first point of contact for e commerce operational issues during business hours and scheduled peak periods.* Log and track incidents using IT ticketing tools.* Conduct root cause analysis (RCA) and document resolutions.* Support daily batch jobs, data syncs, and scheduled system tasks.**3. Maintenance & System Improvements*** Participate in UAT, regression testing, and quality assurance for new features or releases.* Work with developers to validate bug fixes and enhancements.* Maintain system configuration documentation and SOPs.* Monitor logs and dashboards to ensure platform health and performance.**5. Vendor & Stakeholder Coordination*** Collaborate with external vendors for technical escalations, patches, or upgrades.* Work closely with cross-functional teams to streamline processes and improve platform stability.# Who you are* Diploma/Degree in Information Technology, Computer Science, or related fields.* 5-8 years of experience in IT application support.* Strong understanding of e‑commerce workflows: catalog, pricing, checkout, payments, orders, fulfillment.* Experience with:* API integrations (REST/SOAP), Middleware softwares (MQ, KAFKA)* SQL/basic database queries* Ticketing and monitoring tools* Basic understanding of cloud platforms (AWS/Azure) is a plus.* Strong analytical and problem-solving skills.* Ability to communicate clearly with both technical and non-technical stakeholders.* Ability to work under pressure during high-traffic events.* Attention to detail and strong documentation habits.Who we are Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.