IT Business Analyst

DHL Germany; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an IT Business Analyst, where your expertise will drive the integration of innovative logistics solutions. You will play a key role in managing projects, ensuring the successful implementation of IT systems tailored to customer needs. This position offers a dynamic work environment that values collaboration and continuous improvement. With a focus on training and operational excellence, you will help bridge gaps between systems and operations while contributing to a culture of service and support. This is an exciting opportunity to make a significant impact in a leading logistics firm.

Qualifications

• 5+ years in Logistics Operations or Project Implementation.
• Strong understanding of Service Supply Chain management principles.
• Good knowledge of warehouse management systems.

Responsibilities

• Support integration of new sales and manage customer onboarding projects.
• Provide training and operational support for systems and processes.
• Liaise with global teams to share best practices.

Skills

Logistics Operations

Project Management

Service Supply Chain Management

Analytical Skills

Communication Skills

Problem Solving

Interpersonal Skills

Customer Service

Tools

SQL

Oracle

Excel

PowerPoint

Word

Outlook

Job description

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

Responsibilities

The IT Business Analyst will be part of the Service Logistics IT team by supporting the integration of new sales and managing projects for the onboarding of customers. This position requires a blend of technical expertise and project management skills to ensure the successful implementation of IT systems that meet customer requirements.

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

Minimum 5 years’ experience in a Logistics Operational or Project Implementation environment
3 years’ experience in managing a regional scope preferred
• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others.
• Closing date of this application is 30 May 2025