IT Business Analyst

COMFORTDELGRO INSURANCE BROKERS PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading company in the insurance sector is seeking an IT Business Analyst to enhance business processes and systems. The successful candidate will engage with stakeholders, analyze system efficiencies, and ensure projects align with organizational goals. Strong analytical and communication skills are essential for this role.

Qualifications

• Strong analytical and problem-solving skills essential for business problem resolution.
• Familiar with business processes and IT systems.
• Excellent written and verbal communication skills to engage stakeholders.

Responsibilities

• Collaborate with stakeholders to understand needs and requirements.
• Document and prioritize requirements for projects and initiatives.
• Analyze existing business processes and identify opportunities for improvement.

Skills

Analytical skills

Problem-solving skills

Communication skills

Job description

ComfortDelGro Insurance Brokers Pte Ltd is looking for a suitable candidate to fill the position of IT Business Analyst.

1. Key Responsibilities and Duties:

• Collaborate with stake holders to understand their needs and requirements.
• Document and prioritise requirements for projects and initiatives.
• Analyse existing business processes and systems to identify inefficiencies and opportunities for improvement.
• Communicate findings and recommendations to stakeholders both technical and non-technical. Present findings and recommendations to management.

2. Process improvement and problem solving:

• Develop and document business process models
• Identify and analyse business problems and opportunities
• Recommend and assess the impact of changes that enable the organization to achieve its goals

3. Project Management:

• Assist in defining project scope and objectives
• Participate in project planning and execution
• Ensure that projects deliver the expected business value

4. System Administration & Helpdesk:

• User Management - liaise with the vendor on management of user accounts, permissions, and access controls to ensure data security and proper system access
• Troubleshooting and Problem Solving - troubleshoot technical issues, diagnose problems and implement solutions to ensure smooth system operation
• Address users' queries and provide technical support to the users on using software, harware and IT systems.

5. Skills and Qualifications

• Strong analytical and problem-solving skills are essential for identifying and resolving business problems
• Familiar with business processes and IT systems
• Able to work effectively with stakeholders from different departments and levels of the organisation. Excellent written and verbal communication skills to communicate with stakeholders and present findings.