IT Associate Support Engineer - Entry | On Job Training Provided* | Up to 2.4k

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Technician to provide troubleshooting and maintenance for devices and software. Responsibilities include installation, user assistance, and network support. The ideal candidate will hold a NITEC in IT with advanced hardware knowledge, ensuring quick resolution of IT-related issues.

Qualifications

• Minimum NITEC in IT relevant discipline.
• Advanced knowledge of computer hardware systems and peripherals.
• Knowledge of operating systems and software applications.

Responsibilities

• Provide first level troubleshooting of devices and maintenance of laptops and tablets.
• Assist users on operating system, hardware, and software related issues.
• Coordinate with vendors to resolve problems.

Skills

Troubleshooting

Installation

User Assistance

Network Troubleshooting

Education

NITEC in IT relevant discipline

Job description

Responsibilities:

• Provide first level troubleshooting of devices, maintenance of laptops and tablets

• Installation and configuration of operating systems and softwares for users

• Assist users on operating system, email, hardware and software related issues

• Deployment of PC, notebook and printers as requested by users

• Assist in troubleshooting network and wireless connectivity issues

• Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.

• Coordinate with 3rd party or equipment vendors to resolve problems

• Other ad hoc duties assigned.

Requirements:

• Minimum NITEC in IT relevant discipline

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

• Knowledge of operating systems, software applications, and remote connection systems