IT Assistant (IT Support / Manufacturing / North / 5 Days)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

An MNC Automation Manufacturing Company in Singapore is seeking an IT Support Technician responsible for providing frontline assistance to end-users and troubleshooting various technical issues. The ideal candidate will hold a Diploma/Degree in Information Technology or related field and possess 2-4 years of relevant experience. The role includes responsibilities such as hardware and software management, user account administration, and liaising with vendors. This position offers a variable bonus and excellent welfare benefits.

Benefits

Variable Bonus

Excellent Welfare

Qualifications

• Diploma / Degree in Information Technology / Computer Science or other related field.
• 2 to 4 years of relevant experiences.

Responsibilities

• Providing frontline assistance to end-users, attending to queries, troubleshooting technical issues.
• Installing, updating, and configuring software applications on users' devices.
• Maintaining and troubleshooting hardware faults on devices.
• Monitoring and troubleshooting network-related issues.
• Creating, updating and managing user accounts on various systems.
• Implementing and maintaining IT security measures.
• Assist users with mobile device setup and troubleshooting.
• Maintaining an inventory of hardware and software assets.
• Conducting training sessions for users on IT best practices.
• Liaising with third-party vendors on hardware and software queries.
• Identifying areas of improvement in IT support processes.

Job description

Overview

• Company located at Woodlands
• Working hour: 8:30am – 5:30pm (Monday– Friday)
• Variable Bonus + Excellent Welfare
• MNC Automation Manufacturing Company

Job Scope

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirement

• Diploma / Degree in Information Technology / Computer Science or other related field
• 2 to 4 years of relevant experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492