IT Assistant

People Profilers; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance user experience by providing frontline assistance and resolving technical issues. In this role, you will be responsible for maintaining hardware and software, monitoring network performance, and implementing IT security measures to safeguard data integrity. You will also have the opportunity to educate users on best practices and collaborate with third-party vendors. Join a dynamic team where your contributions will directly impact operational efficiency and user satisfaction, all within a supportive and innovative environment.

Qualifications

• Minimum Diploma in Information Technology required.
• Preferably with 2 years relevant work experience.

Responsibilities

• Provide frontline assistance to end-users, troubleshooting technical issues.
• Install, update, and configure software applications on users' devices.
• Monitor and troubleshoot network-related issues, ensuring connectivity.

Skills

Technical Support

Troubleshooting

IT Security

User Account Management

Network Monitoring

Data Recovery

Education

Diploma in Information Technology

Tools

Remote Access Tools

Antivirus Software

Job description

Job Responsibilities:

1. Providing frontline assistance to end-users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
2. Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
3. Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
4. Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
5. Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
6. Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
7. Ensuring data integrity and implementing backup/recovery procedures to prevent data loss.
8. Additionally, helping users recover lost or corrupted data when required.
9. Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
10. Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
11. Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
12. Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
13. Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
14. Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
15. Ensure IT practices and procedures comply with relevant regulations and internal policies.
16. Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfaction.

Requirements:

• Minimum Diploma in Information Technology.
• Preferably with 2 years relevant work experience.

Job ID: QYXVVV65

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd