IT Applications Service Delivery Manager

PERSOL; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global tech firm in Singapore seeks an IT Applications Service Delivery Manager to lead IT teams in delivering application, cloud, and infrastructure services. Candidates should have over 10 years of IT service delivery experience, including 5 years in leadership roles, and a strong background in cloud platforms and ITIL. This role is vital for driving digital transformation across sectors. Apply now!

Qualifications

• 10+ years in IT service delivery with 5+ years in leadership roles.
• Hands-on experience managing cloud, application support, and infrastructure.
• Strong understanding of service delivery metrics and SLAs.

Responsibilities

• Oversee delivery of cloud and application support services.
• Ensure service level agreements (SLAs) are met.
• Lead service reviews and improve service delivery processes.

Skills

Leadership

Problem-solving

Client communication

Education

Degree in IT, Computer Science, or related

Master’s degree

Tools

Cloud platforms (AWS/Azure/GCP)

ITIL certification

Project management frameworks

Job description

IT Applications Service Delivery Manager

Exciting leadership opportunity in IT Applications Service Delivery Management with a global tech firm driving digital transformation across industries.

Job Purpose:
Lead IT teams to deliver application, cloud, and infrastructure services across public and private sectors.

Job Responsibilities:

• Oversee end-to-end delivery of cloud, application, and infrastructure support services.

• Ensure SLAs are met and services align with client contracts and expectations.

• Lead service reviews and improve delivery processes through client feedback.

• Guide and support technical teams with mentoring and professional development.

• Monitor budgets, performance metrics, and optimize service delivery operations.

Job Requirements:

• Degree in IT, Computer Science, or related; Master’s is a plus.

• 10+ years in IT service delivery, 5+ years in leadership roles.

• Hands-on experience in cloud platforms, app support, and infrastructure.

• Knowledge of ITIL, cloud (AWS/Azure/GCP), and project management frameworks.

• Strong leadership, problem-solving, and client communication skills.

The successful IT Applications Service Delivery Manager must possess strong leadership skills, hands-on technical expertise, and a proven ability to manage cloud and application support services in complex environments.

Be part of a well-known tech company driving innovation across sectors—apply now at [e-mail]

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

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