IT APPLICATION SUPPORT OFFICER

ENGIE Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ENGIE Energy Marketing Singapore PTE LTD is seeking an Application Support Specialist to ensure system stability and run continuity for services across Europe and Singapore. The role provides user support for Pre-trade/Pricing and Trade Life Cycle, and collaborates with Paris/Brussels teams on incidents and improvements.

You will monitor, analyze, and resolve production issues, participate in operational procedures, and support business-critical applications in a live trading environment.

Qualifications

• 3+ years of experience as an Application Support Specialist within commodity trading, energy trading, or financial services environments.
• Experience supporting trading, risk management, and portfolio management processes across front, middle, and back-office functions.
• Proven experience working in live trading environments and supporting business-critical applications.
• Experience with ETRM/CTRM, trading, or risk management platforms such as Orchestrade, Endur, Murex, Calypso, Beacon, or equivalent solutions.
• Experience working with global and cross-regional teams in delivering business and technology initiatives.

Responsibilities

• Production monitoring and issue resolution for the global IT platform.
• Monitor the global IT platform and take actions when alerts are raised.
• Coordinate incidents with Paris teams and on-duty infrastructure teams.
• Maintain monitoring systems and improve procedures.
• Engage in Follow-the-Sun information sharing and handovers.
• Follow evolution of IT platform releases and adapt monitoring tools.

Skills

Application Support

Trading domain

SQL

Scripting

Windows

MS Excel

Education

Bachelor’s or Master’s degree in IT, Engineering, Mathematics, Finance

Tools

Orchestrade

Endur

Murex

Calypso

Beacon

Job description

ENGIE ENERGY MARKETING SINGAPORE PTE LTD

Digital / IT / Data

Permanent

Full - Time

Main missions are :

• Ensure system stability and run continuity for the full system (services, batches, etc… running in Europe or Singapore)
• Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo – Curves marking tools – Market data – Static referential – Short term trading.
• Share relevant information with support and development teams in Paris & Brussels

The main responsibilities are:

• Production monitoring
  • Monitor the global IT platform and execute the associated action when alerts are raised.
  • Process (analyze, solve, document) incidents.
  • Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
  • Maintain monitoring systems and continuously share ideas to improve its effectiveness.
  • Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
  • Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
  • Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
• Support to users
  • Process local user support requests (configurations, assistance,…)
  • Collect regularly user feed-backs on system Run Quality and share it with development teams
• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,…
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

  Education

  • Bachelor's or Master's degree in Information Technology, Engineering, Mathematics, Finance, or a related discipline.

Professional Experience

• 3+ years of experience as an Application Support Specialist within commodity trading, energy trading, or financial services environments.
• Experience supporting trading, risk management, and portfolio management processes across front, middle, and back-office functions.
• Proven experience working in live trading environments and supporting business-critical applications.
• Experience with ETRM/CTRM, trading, or risk management platforms such as Orchestrade, Endur, Murex, Calypso, Beacon, or equivalent solutions.
• Experience working with global and cross-regional teams in delivering business and technology initiatives.

Trading & Risk Management Knowledge

• • Understanding of the complete trade life cycle including trade capture, validation, confirmations, fixings, exercises, liquidations, terminations, settlements, and reporting.
  • Knowledge of risk management concepts and metrics, including:
    • Greeks and sensitivities
    • P&L explain and attribution
    • Mark-to-Market (MtM)
    • Value-at-Risk (VaR)
    • Position and exposure management
    • Limit monitoring and controls
  • Understanding of pre-trade pricing, valuation methodologies, and risk engine concepts.
  • Experience with market data management, curve building, valuation curves, and market data retrieval platforms.
  • Understanding of static data management, reference data governance, and workflow management processes.

Technical Skills

• Experience in production monitoring and application support for large-scale IT systems.
• Strong SQL skills for data analysis, troubleshooting, and reporting.
• Good scripting skills (PowerShell, Python, Shell scripting, or equivalent).
• Experience with automation and scheduling tools such as Automic or similar workload automation platforms.
• Good understanding of Windows environments and enterprise application ecosystems.
• Strong knowledge of Microsoft Excel and data analysis tools.

Personal Competencies

• Strong analytical and problem-solving capabilities with excellent attention to detail.
• Ability to investigate complex business and technical issues and identify practical solutions.
• Excellent verbal and written communication skills.
• Strong stakeholder management and facilitation capabilities.
• Ability to communicate effectively with both business and technical audiences.
• Proactive, pragmatic, and results-oriented mindset.
• Strong organizational and planning skills.
• Ability to work under pressure and manage competing priorities.
• Demonstrated learning agility, resilience, and continuous improvement mindset.

Languages

• • Fluent in English (written and spoken).
  • French and/or Japanese language is a plus.

Business Unit: Supply & Energy Management

Division: BP APAC

Legal Entity: ENGIE ENERGY MARKETING SINGAPORE PTE LTD

Company Name: Supply and Energy Management

Minimum Base Salary:

Maximum Base Salary:

Pay Basis: