IT Application Support, Manager

SEARCHASIA CONSULTING PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SEARCHASIA CONSULTING PTE. LTD. is seeking an experienced Account Manager to own day-to-day operations for core business applications, including ERP and CRM platforms, and to lead a small support team with a focus on reliability, security, and responsible AI usage.

You will partner with stakeholders, manage vendors and licenses, and oversee changes, testing, UAT, backup, and disaster recovery to ensure business continuity across deployments in Singapore.

Qualifications

• Degree or diploma in IT or a related field with 5–7 years in enterprise application support, operations or delivery.
• Experience leading a team and a solid grounding in incident and change management, UAT, backup and disaster recovery.
• Experience managing vendors, contracts and licences with a good understanding of system integration and business processes.
• Strong problem-solving and stakeholder skills, and the ability to explain technical issues in plain language.
• Advantages: healthcare, community care or social service experience, and an ITSM or project management certification.

Responsibilities

• Lead application support: resolve incidents and requests promptly, prioritise by business impact, and fix root causes of recurring issues.
• Manage enhancements, changes, testing, UAT and releases, along with backup, disaster recovery and business continuity.
• Manage vendors, service levels, contracts and licences, and oversee system integrations, data flows and documentation.
• Monitor AI-enabled applications for incidents, output quality and configuration, and ensure outputs are reviewed and escalated when needed.
• Work with Cybersecurity and Data Governance on security and privacy requirements, and support audits, risk assessments and business continuity activities.
• Lead and develop the support team, and work with business teams to improve processes.

Skills

Incident management

Change management

UAT

Vendor management

Contracts & licenses

System integration

Stakeholder communication

Problem solving

Education

Degree in IT

ITSM certification

Project management certification

Tools

ERP

CRM platforms

Job description

About the role

Own the day-to-day operations, support and ongoing improvement of our core business applications, including ERP and CRM platforms. You will lead a small support team, partner with business stakeholders and manage technology vendors to keep systems dependable, secure and fit for purpose. You will also oversee the responsible use of AI-enabled applications.

What you’ll do

• Lead application support: resolve incidents and requests promptly, prioritise by business impact, and fix root causes of recurring issues.


• Manage enhancements, changes, testing, UAT and releases, along with backup, disaster recovery and business continuity.


• Manage vendors, service levels, contracts and licences, and oversee system integrations, data flows and documentation.


• Monitor AI-enabled applications for incidents, output quality and configuration, and make sure inaccurate or inappropriate outputs get human review and escalation.


• Work with Cybersecurity and Data Governance on security and privacy requirements, and support audits, risk assessments and business continuity activities.


• Lead and develop the support team, and work with business teams to improve processes.

What you’ll bring

• Degree or diploma in IT or a related field, with 5 to 7 years in enterprise application support, operations or delivery.


• Experience leading a team, and a solid grounding in incident and change management, UAT, backup and disaster recovery.


• Experience managing vendors, contracts and licences, with a good understanding of system integration and business processes.


• Strong problem-solving and stakeholder skills, and the ability to explain technical issues in plain language.


• Advantages: healthcare, community care or social service experience, and an ITSM or project management certification.

Account Manager

Jason He Runfeng

EA License No: 16S8107

EA Personnel Registration No: R25157533