IT Application Support Engineer

Talent Acquisition Today; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading recruiting firm in Singapore seeks an Associate Application Support Specialist to manage day-to-day application support, troubleshoot production issues, and collaborate with stakeholders for system enhancements. Candidates should have a diploma in IT or a related field and at least 2 years of application support experience. Familiarity with Salesforce is preferred. This full-time role offers an opportunity to develop skills in a dynamic environment.

Qualifications

• Minimum 2 years of experience in application support or a similar role.
• Familiarity with Salesforce or comparable CRM platforms.
• Strong verbal and written communication skills for collaborating across all organizational levels.

Responsibilities

• Provide first- and second-line support for production issues.
• Maintain user roles, security profiles, and custom objects/fields.
• Execute bulk data migrations and regular data manipulations.

Skills

Salesforce

Advanced Excel

Apex

Basic HTML

Ad-hoc Reporting

Documentation

CRM

Custom Objects

Data Manipulation

Visualforce Pages

Salesforce Training

JavaScript Frameworks

Application Support

Education

Diploma in Information Technology

Diploma in Information Systems

Diploma in Computer Engineering

Job description

The role requires the incumbent to manage day-to-day application support, troubleshoot production issues within SLA targets, and maintain system configurations. The role also involves collaborating with business stakeholders for enhancements, performing declarative development on the platform, and preparing comprehensive documentation.

Responsibilities

• Provide first- and second-line support for production issues, ensuring resolution within agreed SLAs.
• Maintain user roles, security profiles, page layouts, and custom objects/fields.
• Execute bulk data migrations and regular data manipulations using DataLoader and advanced Excel techniques.
• Liaise with business users and stakeholders to gather requirements for system enhancements and integrations.
• Configure declarative workflows, validation rules, and custom objects to meet evolving business needs.
• Develop and update basic JavaScript and HTML; learn to author Apex classes, triggers, Visualforce pages, and Lightning Components.
• Manage sandbox environments and deploy changes according to standard operating procedures.
• Design, build, and maintain business reports and dashboards (both scheduled and ad-hoc).
• Prepare and maintain functional documentation, including requirements specs, process/data flows, training materials, and use cases.

Requirements

• Diploma in Information Technology, Information Systems, Computer Engineering, or related field
• Minimum 2 years of experience in application support or a similar role
• Familiarity with Salesforce or comparable CRM platforms
• Strong verbal and written communication skills for collaborating across all organizational levels
• Salesforce Admin 201, Sales Cloud, and/or Developer certification preferred
• Experience supporting both development and production environments

Skills

• salesforce
• advanced
• apex
• basic
• ad-hoc
• documentation
• crm
• custom objects
• data
• visualforce pages
• salesforce training
• javascript frameworks
• application

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Business Consulting and Services