IT And Project Senior Assistant (Logistics Industries)

Bertschi Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to enhance customer onboarding and system management. In this pivotal role, you'll ensure seamless processes and administrative efficiency while collaborating with cross-functional teams. Your responsibilities will include developing client-specific documentation, managing system updates, and providing support for ticketing inquiries. This dynamic position offers the opportunity to make a significant impact on operational continuity and client satisfaction. If you're passionate about delivering high-quality work and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• Bachelor's degree or Diploma with relevant experience required.
• Strong skills in Microsoft Office programs essential.

Responsibilities

• Ensure onboarding processes meet compliance standards and timelines.
• Provide support for ticketing system and vendor communications.

Skills

Problem-solving

Communication skills

Time management

Attention to detail

Education

Bachelor's degree

Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Job description

Roles & Responsibilities

Incumbent plays a pivotal role in ensuring seamless customer onboarding, system management, and administrative efficiency. This role requires a detail-oriented professional who thrives in cross-functional collaboration, excels at documentation, and supports operational continuity. The ideal candidate will balance primary responsibilities in onboarding and system maintenance with secondary duties in ticketing support, vendor coordination, and administrative tasks.

Primary Role – Customer Onboarding Support

1. Address and resolve clarifications related to onboarding documents (e.g., contracts, compliance forms).
2. Partner with cross-functional team to gather data required for onboarding completion.
3. Develop and maintain Customer Fact Sheets to capture client-specific processes and requirements.
4. Align Customer Fact Sheets with the organization’s General SOPs by collaborating with the SHEQ team.

Primary Role – Qooling Management

1. Convert legacy Standard Operating Procedures (SOPs) into updated, client-facing Customer Fact Sheets within Qooling.
2. Upload finalized Customer Fact Sheets and ensure version control.
3. Assign training modules to relevant stakeholders upon completion of onboarding documents.
4. Perform routine system maintenance (e.g., troubleshooting, version controls).

Secondary Role

1. Act as support for the Ticketing System (e.g., resolve user inquiries, escalate technical issues).
2. Liaise with vendors and HQ IT to address hardware/software procurement, setup, or repairs.
3. Raise Purchase Orders (POs) for departmental needs and track approvals/fulfillment.
4. Execute ad-hoc administrative tasks (e.g., scheduling, reporting) as directed by the Head of Department (HOD).
5. Act as backup for onboarding of new hires.

Responsibilities

1. Ensure onboarding processes adhere to timelines, compliance standards, and client expectations.
2. Maintain accuracy and accessibility of documentation to support training and operations.
3. Provide reliable backup support to minimize disruptions in ticketing and IT operations.
4. Streamline vendor communications and procurement processes for cost-effective outcomes.
5. Uphold organizational standards by aligning customer documentation with SHEQ guidelines.
6. Handle any additional tasks assigned.

Requirements

1. Bachelor's degree or Diploma Holders with experience in related field.
2. Strong skills in Microsoft Office programs like Word, Excel, Visio, and PowerPoint are often required.
3. Experience in project administration, coordination, or support roles.
4. Experience with process mapping.

Powers and Competences

1. The ability to prioritize tasks, meet deadlines, and manage time efficiently is essential.
2. The ability to adapt to changing project requirements and priorities is important.
3. Able to work independently.
4. Problem-solving abilities and the capacity to work under pressure.
5. Excellent communication skills, both written and verbal, with the ability to liaise effectively with customers and team members.
6. High level of attention to detail and commitment to delivering high-quality work.