IT Analyst / Bukit Gombak / 12 hour rotating shift

TEMPSERV PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated IT Support Specialist to monitor enterprise IT networks and serve as the primary contact for users and service providers. The role involves managing incidents and ensuring timely resolutions while maintaining comprehensive documentation. Ideal candidates will possess strong teamwork and communication skills, along with a diploma in IT or related fields.

Qualifications

• Prior experience in Network Operations Centre (NOC) environment preferred.

Responsibilities

• Monitor enterprise IT networks and server systems.
• Single point of contact with customers and service providers.
• Take ownership of incidents and ensure closure.

Skills

Teamwork

Communication

Customer Service

Education

Diploma in Information Technology

Higher NITEC in Information Technology

Job description

• Monitor enterprise IT networks, server systems and commercial clouds.

• Single point of contact with customers/users, resolver groups, third party service providers and other departments

• Answer hotline calls and respond to e-mails within agreed timescales

• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales

• Maintain documentation and comprehensive records of issues and problems
  

Requirements:

• Diploma/Higher NITEC in Information Technology/Computer Sciences/ Telecommunication

• Strong teamwork and communication skills

• Excellent customer service skills

• Prior experience in Network Operations Centre (NOC) environment preferred
  

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446