IT Administrator (MNC, up to $5800)

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to assist users with technical issues and coordinate local projects. This role involves providing technical assistance to both domestic and APAC office users, resolving complex problems, and maintaining IT asset inventory. The ideal candidate will have substantial experience in a multinational environment and possess strong communication skills. Join a forward-thinking company that values your expertise and offers a competitive remuneration package along with a comprehensive range of benefits.

Qualifications

• 5-7 years of relevant experience, preferably in MNC environment.
• CompTIA A+ or equivalent certification preferred.

Responsibilities

• Provide technical support for IT queries related to systems and devices.
• Install, configure, and troubleshoot hardware and software independently.

Skills

Technical Assistance

Ticketing Systems

Computer Hardware

Peripherals Setup

Problem Solving

Communication

Education

Diploma in IT

Degree in IT or Non-IT

Tools

BMC Remedy

Manage Engine

Job description

Duration: 2 years contract (subject to renewal)

Salary: up to $5800

Support IT users and end-user IT systems and devices, coordinating with senior colleagues for implementing local projects.

Responsibilities:

1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to both domestic and APAC office users.
2. Respond to queries in person, over the phone, or via email. Diagnose problems, walk customers through solutions, run diagnostic programs, and follow up to ensure issues are resolved. Generate reports to identify ongoing malfunctions.
3. Research and create technical procedures, training manuals, and conduct user training. Set up, administer, and utilize helpdesk tools, user self-service centers, and ticketing systems (e.g., BMC Remedy, ManageEngine).
4. Install, modify, reconfigure, update, and repair computer hardware and software, including OS and antivirus software. Resolve technical issues with LAN, WAN, VoIP, and other systems. Troubleshoot peripherals such as printers and scanners. Configure and troubleshoot mobile phones and back-end systems.
5. Create and maintain an inventory of IT assets (computers, monitors, phones, tablets, etc.) and develop business forecasts.
6. Perform other duties as directed by the manager.

Requirements:

1. Diploma or Degree in IT or related fields.
2. Minimum of 5-7 years of relevant experience, preferably in an MNC environment.
3. CompTIA A+ certification or equivalent preferred.
4. Excellent communication skills in English.

All successful candidates can expect a very competitive remuneration package and comprehensive benefits.

Alternatively, email your detailed Word format resume to [e-mail].

Only shortlisted candidates will be notified.

EA Licence Number: 02C4944

Registration Number: R1111376

Required Skills:

Ticketing, experience with peripherals and scanners, resume writing, APAC technical assistance, manuals, computer hardware, registration, salary, LTD, research, email, software, business English, training.