IT Administrator/IT Support

HENGYI INDUSTRIES INTERNATIONAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the IT sector seeks an IT Support professional to provide essential hardware and software support. You will handle troubleshooting, user account management, and assist co-workers with IT needs in a dynamic work environment. The role requires expertise in IT solutions, as well as strong communication skills, particularly in liaising with counterparts in China.

Qualifications

• 1-3 years experience in desktop/helpdesk support.
• Bilingual in English and Mandarin.
• Excellent hardware, software, network, and server troubleshooting skills.

Responsibilities

• Provide hardware support for printers, desktops, and smartphones.
• Perform troubleshooting for workstations and network equipment.
• Manage system backups and user account setups.

Skills

Troubleshooting

Communication

Interpersonal skills

Organizational skills

Education

Diploma in Information Technology

Job description

Responsibilities:

Assisting co-workers and provide support with everyday IT needs. The responsibilities include, but are not limited :

• Provide hardware support for printers, monitors, Desktop PCs, Laptops, and smartphone devices, ensuring functionality across all platforms.
• Carry out IT support activities to ensure the optimal performance from systems and network, accessible to Server all the times in fulfilling the business operations need;
• Perform troubleshooting analysis of workstations, servers,network equipment and hardware failures, ensuring minimal downtime and disruption to business operations;
• Manages system back-up and restore;
• Setting up user accounts, permissions and passwords;
• Audio and Visual System Setup - Assist in setting up audio and visualsystems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.
• Configuration and installation of IT solutions;
• Assist in administrative duties when necessary;
• Perform ad-hoc duties as and when being assigned by the Supervisor;

Requirements:

• Min. Diploma in Information Technology or its equivalent;
• 1-3-years exposures in desktop/Helpdesk support;
• Excellent in hardware, software, network and server troubleshooting;
• Ability to work in a fast paced environment;
• Bilingual in English and Mandarin (required to liaise/communicate with China counterparts)
• Good communication and interpersonal skills;
• Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.