IT Admin Assistant (6 months contract - renewable)

INGRASYS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading company in Singapore is seeking an IT Helpdesk Support to provide assistance to internal users and manage system access. The role involves troubleshooting, user account management, and supporting IT infrastructure. Candidates must have a diploma in IT/Computer Engineering and speak both English and Mandarin. Training will be provided, and the position is contract-based.

Benefits

Training will be provided

Qualifications

• Min. diploma or above in IT/Computer Engineering preferred.
• Min 1 year of experience, preferably in IT helpdesk.
• Must be able to communicate in English & Mandarin.

Responsibilities

• Provide IT helpdesk support including remote troubleshooting.
• Manage user accounts and IT assets effectively.
• Support IT server room and infrastructure health checks.

Skills

IT Savvy

Communication

Bilingual (English & Mandarin)

Troubleshooting

Education

Diploma in IT/Computer Engineering

Job description

Work Location: Tampines
Work hour : 8.30am to 5.30pm (Monday - Friday)

Job Responsible

1. Provide IT helpdesk support to internal users, including remote troubleshooting and assistance.

2. Set up laptops and configure Active Directory (AD) profiles, manage system access for new staff onboarding.

3. Manage user accounts – creation, modification, termination and access control.

4. Track and manage IT assets, including inventory control, labelling, issuing of devices etc.

5. Support IT server room and infrastructure health checks.

6. Troubleshoot computer and label printing issues, escalating major problems to IT teams.

7. Perform routine permission reviews and document changes for compliance and audit readiness.

8. Maintain IT security trackers, server room access logs, and non-compliance lists.

9. Support security-related tasks, such as assisting with vulnerability scans, monitoring risk mitigation actions, and security action tracking.

10. Monitor server backups and network status.

11. Monitor ticketing system for manufacturing-related issues and provide support.

12. Execute basic SQL queries (with guidance) to extract transaction data.

13. Assist in root cause analysis and the identification of recurring IT issues.

Requirements:

• Min. diploma or above, with IT/Computer Engineering domain preferred

• IT savvy, bilingual (English & Mandarin, to support end users)

• Min 1 year of experience

• Prefer has IT helpdesk experience for end user support and office administration

• Good attitude and characteristic; follow instructions, willing to learn and communication

• OK with 3 to 6 months contract (might be shorter or longer)

• Immediately available or able join within short notice period

• Training will be provided