IT Access Management Analyst

U3 PROJECTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

U3 PROJECTS PTE. LTD. in Singapore seeks an IAM Operations professional to manage JML workflows, roles, and entitlements while monitoring IAM events for timely provisioning and compliance.

The role requires hands-on SailPoint IIQ experience, strong SQL skills, and the ability to troubleshoot under time pressure. Collaboration with IT and business stakeholders is essential.

Qualifications

• Minimum 2 years of experience in an IAM operations, identity administration, or access management role.
• Hands-on working knowledge of SailPoint IdentityIQ (IIQ) including workflows, certifications, provisioning, and connectors is strongly preferred.
• Proficiency in MS SQL (querying, troubleshooting, data validation), scripting or automation experience is advantageous.
• Solid understanding of JML lifecycle processes, RBAC, and entitlement management concepts.
• Experience in monitoring scheduled jobs/batch processes and diagnosing failures in an enterprise environment.
• Strong analytical and troubleshooting skills with a methodical, detail-oriented approach.

Responsibilities

• Execute and monitor JML workflows to ensure timely provisioning, modification, and de-provisioning of user access.
• Investigate and resolve exceptions, failures, or delays in JML processing.
• Maintain and administer role definitions, access profiles, and entitlements within the IAM platform.
• Support periodic access reviews, role mining, and entitlement clean-up activities.
• Process access requests, approvals, and changes in line with defined policies and SLAs.
• Monitor IAM events, scheduled jobs, batch tasks, and system logs to ensure processes complete successfully.
• Identify, triage, and remediate failed or stuck tasks, aggregation jobs, and provisioning events.
• Perform manual workarounds and interim fixes where automated processes fail, while escalating root causes for permanent resolution.
• Maintain operational runbooks and document recurring issues and resolutions.
• Operate and maintain SailPoint IdentityIQ configurations, workflows, and connectors; query data in MS SQL for investigations and reporting.
• Work with engineering and platform teams to elevate defects, test fixes, and support upgrades or enhancements.
• Ensure IAM activities are performed in compliance with internal policies, audit requirements, and regulatory expectations.
• Support internal and external audits by providing evidence, logs, and process documentation.

Skills

IAM operations

RBAC understanding

JML lifecycle

Analytical skills

Communication skills

Independent under pressure

Tools

SailPoint IdentityIQ

MS SQL

Scripting/Automation

Job description

Joiners, Movers, Leavers (JML) Processing

• Execute and monitor JML workflows to ensure timely provisioning, modification, and de-provisioning of user access in line with HR events and business requests.
• Investigate and resolve exceptions, failures, or delays in JML processing.

Role and Entitlement Management

• Maintain and administer role definitions, access profiles, and entitlements within the IAM platform.
• Support periodic access reviews, role mining, and entitlement clean-up activities.
• Process access requests, approvals, and changes in line with defined policies and SLAs.

IAM Monitoring and Operations

• Monitor IAM events, scheduled jobs, batch tasks, and system logs to ensure processes complete successfully.
• Identify, triage, and remediate failed or stuck tasks, aggregation jobs, and provisioning events.
• Perform manual workarounds and interim fixes where automated processes fail, while escalating root causes for permanent resolution.
• Maintain operational runbooks and document recurring issues and resolutions.

Tooling and Technical Support

• Operate and maintain SailPoint IdentityIQ (IIQ) configurations, workflows, and connectors supporting IAM processes.
• Query and manipulate data in MS SQL databases to investigate issues, validate data integrity, and support reporting.
• Work with engineering and platform teams to elevate defects, test fixes, and support upgrades or enhancements.

Governance and Compliance

• Ensure IAM activities are performed in compliance with internal policies, audit requirements, and regulatory expectations.
• Support internal and external audits by providing evidence, logs, and process documentation.

Skillset Requirements:

• Minimum 2 years of experience in an IAM operations, identity administration, or access management role.
• Hands-on working knowledge of SailPoint IdentityIQ (IIQ) which includes workflows, certifications, provisioning, and connectors is strongly preferred.
• Proficiency in MS SQL (querying, troubleshooting, data validation), scripting or automation experience is advantageous.
• Solid understanding of JML lifecycle processes, role-based access control (RBAC), and entitlement management concepts.
• Experience in monitoring scheduled jobs/batch processes and diagnosing failures in an enterprise environment.
• Strong analytical and troubleshooting skills with a methodical, detail-oriented approach.
• Ability to work independently under time pressure, including managing urgent access issues.
• Good communication skill, with the ability to document processes clearly and liaise with technical and business stakeholders.
• Good team player, agile, fast learner, and able to adapt to changes.