iScala Technical Analyst

Johnson Controls; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Join a leading company as an iScala Technical Analyst where you will play a pivotal role in ERP system support and development. With responsibilities that include improving application performance, implementing solutions, and providing user support, this position is ideal for a motivated professional with strong iScala expertise. You will be part of a dynamic team, offering competitive salary and benefits while helping to enhance user experience in a fast-paced environment.

Qualifications

• 8-10 years of hands-on experience in iScala technical support.
• Strong knowledge of iScala ERP systems and related technologies.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical solutions for iScala ERP system users.
• Manage localization, electronic invoicing, and automation processes.
• Conduct training sessions for end users.

Skills

troubleshooting

localization

database management

iScala ERP systems

technical functional implementation

end users support

electronic invoicing

Epicor Service Connect

MS SQL Server SSRS

SQL Programming

Education

Bachelors degree in Computer Science

Information Technology degree

Related field degree

Tools

MS SQL Server 2019

SSRS Report Development

SSIS Development

Job description

Job Title: iScala Technical AnalystExperience: 8-10 yearsJob DescriptionWe are seeking an experienced iScala technical professional to join our team. The ideal candidate will have thorough knowledge of iScala ERP systems and proven experience in providing high-quality technical implementation for large scale iScala deployment projects. The technical specialist will be responsible for development, diagnosing and resolving issues, leading iScala technical solutions for multiple business units.Key Responsibilities Provide technical solutions for iScala ERP system users, developing complex business solutions while assisting hyper care assistance to end users. Responsible for the development, troubleshooting, and technical assistance for iScala ERP systems, as well as the related Edge Apps ecosystem. Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support. Manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements. Automate Processes and secure workflow integrations using Epicor Service Connect and other technologies. Develop Reports using MS SQL Server SSRS and other Epicor technologies. Resolution and investigation of technical issues on the iScala ecosystem. Root cause analysis and resolution of any iScala related interfaces. Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards. Conduct training sessions for end users to enhance their understanding of iScala features and functionalities. Proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements. Participate in system upgrades and testing to ensure functionality and performance.Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 8-10 years of hands-on experience in iScala technical support or a similar role. Strong knowledge of iScala ERP system and related technologies. iScala technical development MS SQL Server 2019, SSRS Report Development, SSIS Development, SQL Programming Epicor Service Connect integrations development Excellent communication and interpersonal skills. Strong Experience with database management and complex SQL scripting. Ability to work independently and as part of a team in a fast-paced environment.We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about providing exceptional technical support and have the required experience, we encourage you to apply.,

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troubleshooting, localization, database management,iScala ERP systems, technical functional implementation, end users support, electronic invoicing, Epicor Service Connect, MS SQL Server SSRS, SQL Programming

communication, interpersonal skills, ITIL framework, scripting, programming languages, database management, SQL,iScala ERP system, problemsolving

Root Cause Analysis, Incident Management, Service Request Management,Cloud Administration, System Performance

Project Management, Consulting, Feasibility Analysis, Web Development, Debugging,Technical Implementation, Customer Success, Software Revision Control

troubleshooting, localization, database management,iScala ERP systems, technical functional implementation, end users support, electronic invoicing, Epicor Service Connect, MS SQL Server SSRS, SQL Programming

communication, interpersonal skills, ITIL framework, scripting, programming languages, database management, SQL,iScala ERP system, problemsolving

Root Cause Analysis, Incident Management, Service Request Management,Cloud Administration, System Performance

Project Management, Consulting, Feasibility Analysis, Web Development, Debugging,Technical Implementation, Customer Success, Software Revision Control