ISAP / ITS Windows RUN L3 (Ref 50144)

Crédit Agricole Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in financial services is looking for a technical RUN expert for Windows services in Singapore. The role includes overseeing system health, providing support, collaborating with various teams on projects, and managing service improvements. Ideal candidates will have a strong technical background and be proactive in leading incident management.

Qualifications

• Experienced in managing Windows services and infrastructure.
• Proficient in automation and improving service delivery.
• Strong knowledge of technologies relevant to Windows services.

Responsibilities

• Provide last escalation point for production support.
• Encourage best practices and manage service improvements.
• Drive root cause analysis and manage high-severity incidents.

Skills

Technical direction

Collaboration

Documentation

Root cause analysis

Process optimization

Tools

Windows Server

Hyper-V

VMware

Altiris

HPE hardware

Job description

Job Summary

The candidate will serve as a technical RUN expert for all Windows services at CA-CIB. Responsibilities include providing support, acting as the last escalation point for production support activities within the Windows team in Singapore. The role entails ensuring the health and stability of technical solutions, collaborating with architects, peers, and project teams on technology roadmaps and projects. The candidate will oversee technical activities, develop best practices, manage knowledge, and facilitate team training.

The Windows team handles RUN activities and projects related to infrastructure components such as Windows Server versions 2012, 2016, 2019, Failover Clusters, Hyper-V, VMware, Altiris, and HPE hardware series including DL, BL, Synergy, and Simplivity.

Job Detailed Description

Responsibilities of an Expert include:

• Assigning technical tasks and managing delegation for technical issues.
• Encouraging collaboration and sharing best practices within the team.
• Supporting technical skills development and providing training as needed.
• Supporting new technologies and leveraging them for consistent service delivery.
• Managing service improvements for all supported Windows services.
• Documenting, reviewing, maintaining, and sharing technical information.
• Providing technical direction and supporting services proactively and reactively to ensure system availability and reliability according to SLA.
• Implementing improvements based on LEAN-CA-CIB best practices.
• Focusing on automation and optimizing team efficiency.
• Driving root cause analysis for high severity issues.
• Reviewing technology changes for potential risks.
• Handling problem management and resolution.

As an experienced Windows Services professional, responsibilities include:

• Supporting the team during diagnosis of technical issues within their expertise.
• Understanding the global IT structure to anticipate interrelationships.
• Engaging with peers, service managers, architects, and project teams on technology roadmaps and projects.
• Facilitating transformation projects and proposing improvements.
• Ensuring production readiness and licensing for new projects and solutions.
• Being available to lead complex or high-severity incidents technically.
• Staying informed about new technologies and trends for potential integration into operations.
• Assisting in identifying highly skilled technical candidates.