International Private Bank - Client Service - Associate

Next Frontier Capital; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

J.P. Morgan in Singapore seeks an Associate for the Client Service Team in Private Bank to serve as the primary contact for service-related needs of Private Bank Clients.

You will support Bankers and Investors by coordinating with product partners and operations to deliver a seamless client experience across Private Bank products. The role emphasizes servicing, KYC, and transaction processing with a strong focus on control standards and client relationship deepening.

Qualifications

• Bachelor’s degree in any discipline.
• 5 years of solid Client Service / Relationship Management experience in Private Bank.
• Knowledge of Private Banking products and operational processes on cash management, KYC, corporate action and banking products.
• High sensitivity to Private Banking Control standards for money transfers, securities transfers, credit and other transactional services.
• Strong interpersonal skills to service and deepen client relationships.
• Ability to interact with clients directly and resolve inquiries and troubleshoot independently.
• Familiarity with Outlook, Excel, Adobe Acrobat and other information sources.
• CACS certified is essential for performing duties and ensuring regulatory compliance.

Responsibilities

• Act as primary contact with external clients and Integrated team for day-to-day account administration and servicing
• Provide proactive personalized service on transaction processing such as deposits, loans, asset transfers, cash flow management and other investment products
• Assist Clients with account maintenance requests including contact details, company/account structure updates and KYC documentation per Bank standards
• Outreach proactively to clients for digital adoption
• Assist Bankers with credit facilities, ad-hoc requests, troubleshooting and remediation campaigns as required by the Bank

Skills

Client service

Relationship management

Interpersonal skills

Problem solving

Communication

Teamwork

Education

Bachelor’s degree

Tools

Outlook

Excel

Adobe Acrobat

CRM software

Job description

We are actively looking for exceptionally talented individuals who are collaborative, confident, and motivated to provide a first-class experience to clients. If you have an entrepreneurial mind-set and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses, and functions to provide you with the opportunity to take your career to the next level.

As an Associate in the Client Service Team, you will be the primary contact for all service-related needs of Private Bank Clients. You work in a team and are responsible to provide support to Bankers and Investors by working with various product partners and operations to deliver a seamless and integrated experience to clients across all Private Bank products.

Job responsibilities

• Act as primary contact with external clients and Integrated team for day-to-day account administration and servicing
• Provide proactive personalized service on transaction processing such as deposits, loans, asset transfers, execution of cash and investment products, cash flow management, corporate action, servicing inquiries and investigation handling etc
• Assist Clients in all account maintenance related requests such as change of contact details, company and account structure update, KYC update and ensures all necessary documentation is processed in accordance with Bank’s standards
• Outreach proactively to client for digital adoption
• Assist Bankers in execution of credit facility, facilitates ad-hoc client requests, trouble shooting, and help drives any remediation or campaign that is required from Bank

Required qualifications, capabilities, and skills

• Bachelor’s degree in any discipline
• 5 years of solid Client Service / Relationship Management experience from Private Bank
• Good working knowledge of all Private Banking products including relevant operational processes on cash management, KYC document review, corporate action and banking products etc
• High sensitivity to Private Banking Control standards particularly those related to money transfers, securities transfer, credit, and any other transactional services
• Good interpersonal skills on servicing and ability to maintain and deepen relationships
• Capable of interacting with clients directly and able to resolve client inquiries and trouble shoot problems independently
• Knowledge of all relevant systems and software packages including Outlook, Excel, Adobe Acrobat, and other information sources
• CACS certified is essential for performing the duties associated with this role and ensuring compliance with regulatory standards

Preferred qualifications, capabilities, and skills

• Knowledge of all relevant systems and software packages including e-mail, Excel, Adobe Acrobat and other information sources
• Fast paced, good teamwork, adaptable, multi-tasking and able to work in a demanding and unpredictable environment
• Detail-oriented, think out of box and result-oriented

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Be the primary contact for service-related needs of our Clients.