INTERNAL CUSTOMER SUCCESS | CITO TEAM | ENTERPRISE TECHNOLOGY

PAN & COMPANY | HEADHUNTER; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Pan & Company Pte Ltd is seeking an experienced Internal Customer Success professional to join the CITO Office in Enterprise Technology. You will champion the voice of the user, shape digital adoption, and ensure that solutions are intuitive and genuinely improve employee experiences across the organisation.

In this individual contributor role, you will collaborate with product managers and senior stakeholders, translate feedback into practical improvements, and help simplify journeys while

Qualifications

• 7+ years in digital transformation and employee experience.
• Strong stakeholder engagement across IT and business units.
• Experience in product management or digital adoption initiatives.

Responsibilities

• Champion user-centric approaches across tech initiatives.
• Feedback solution design through implementation and adoption.
• Translate insights into practical improvements for employee experience.
• Collaborate with technology teams and senior stakeholders to drive better outcomes.

Skills

Digital transformation

User-centric design

Stakeholder management

Customer experience

Product management

IT service management

Digital adoption

Job description

INTERNAL CUSTOMER SUCCESS | CITO TEAM | ENTERPRISE TECHNOLOGY

We are partnering with a large international technology group undergoing a significant digital transformation to appoint an experienced professional who will help reshape how their businesses and employees interact with technology in the workplace. This is a individual contributor role as part of the CITO Office, and a unique opportunity to champion the voice of the user, ensuring that digital solutions are not only technically effective but also intuitive, accessible and genuinely improve the employee experience.

The Opportunity

Working across technology and business functions, you will:

• Champion a user-centric approach to technology initiatives, working with product managers to feedback on solution design through implementation and adoption.
• Identify opportunities to simplify employee journeys, eliminate friction and improve digital experiences.
• Influence technology and process decisions by bringing an independent, user-focused perspective.
• Establish practical measures of user readiness, service quality and adoption.
• Translate feedback and operational insights into meaningful improvements.
• Collaborate with technology teams and senior stakeholders to drive better outcomes from digital transformation initiatives.

Who We're Looking For

We welcome professionals with 7+ years of experience in areas such as:

• Digital transformation and employee experience
• Service design and customer experience
• Product management and digital adoption
• IT service management and service improvement
• Deep technical or engineering expertise is not required.

You should have a proven ability to improve end-to-end user experiences, navigate complex stakeholder environments and influence decisions without direct authority. Strong analytical thinking, stakeholder engagement and an understanding of enterprise technology environments will be important.

This role is applicable for Singaporeans or PRs.

Why Consider This Opportunity?

This is an opportunity to play an influential role in shaping a more digital, intuitive and employee-centric workplace. Rather than managing technology delivery, you will help ensure that technology investments translate into better experiences and meaningful outcomes for the people using them.

Pan & Company Pte Ltd | Licence 18S9074 R1104293