Interchange Support Officer

Go-Ahead Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated individual to manage bus interchange operations and enhance customer experiences. This role involves overseeing bus services, ensuring safety compliance, and serving as a liaison for lost and found items. Candidates should be adaptable, able to commit to shift hours, and possess strong customer service skills. Join a dynamic team where your contributions directly impact the efficiency and safety of public transport services in the region. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Minimum GCE N' / O' Levels or equivalent required.
• Prior customer service experience is beneficial.

Responsibilities

• Manage bus interchange operations and customer experience.
• Ensure safety compliance and oversee bus services.

Skills

Customer Service

Bilingual Communication

Shift Work Commitment

Incident Management

Education

GCE N' / O' Levels or equivalent

Job description

Job Roles

• Bus Interchange Management.
• Assist bus services and bus interchange facilities and security.
• Customer Experience Management.
• Acts as the liaising officer for lost and found items.
• Deploy at bus stop as service ambassador to assist with boarding and alighting activities when necessary.
• Support bridging bus activities when activated.
• Ensure compliance of all safety rules by staff and contractors.
• Oversee smooth and timely arrival and departure of bus services.
• Manage the flow of Bus Captains and buses along GAS routes through liaison with Operations Control Centre (OCC).
• Execute recovery actions for incidents or accidents that happen in the Interchange.
• Document incidents/accidents and oversee traffic and crowd control measures.
• Work closely with the Interchange Manager on cost control measures pertaining to bus operations at the interchanges.
• Supervise a pool of Bus Captains and provide guidance and advice as applicable.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

• Candidate must possess a minimum GCE N’ /O’ Levels or equivalent.
• Prior customer service working experience would be beneficial.
• Candidates who are bilingual and can communicate effectively.
• Able to commit to shift hours.
• Individual must be able to handle always being on the ground and be constantly on the move.
• Candidates who possess class 3 driving licenses would be advantageous.