Interchange Support Officer

Go-Ahead Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Go-Ahead Singapore is seeking a Bus Interchange Manager responsible for overseeing operations, ensuring customer satisfaction, and maintaining safety standards at the interchange. The role involves managing bus services while also acting as a liaison for customer service, necessitating a dynamic and engaging approach to fieldwork. Ideal candidates will have customer service experience, effective communication skills, and relevant educational qualifications.

Qualifications

• Prior customer service experience preferred.
• Bilingual candidates preferred for effective communication.
• Class 3 driving license advantageous.

Responsibilities

• Manage bus interchange operations including safety and security.
• Liaise with Operations Control Centre for bus flow management.
• Supervise and guide Bus Captains on duty.

Skills

Customer Service

Safety Compliance

Bilingual Communication

Education

GCE N’ /O’ Levels or equivalent

Job description

Job Roles

• Bus Interchange Management.
• Assist bus services and bus interchange facilities and security.
• Customer Experience Management.
• Acts as the liaising officer for lost and found items.
• Deploy at bus stop as service ambassador to assist with boarding and alighting activities when necessary
• Support bridging bus activities when activated
• Ensure compliance of all safety rules by staff and contractors.
• Oversee smooth and timely arrival and departure of bus services.
• Managing the flow of Bus Captains and buses along GAS routes through liaison with Operations Control Centre (OCC).
• Execute recovery actions for incidents or accidents that happened in the Interchange.
• Document incidents/accidents. Oversee traffic and crowd control measure.
• Work closely with the Interchange Manager on cost control measures pertaining to bus operations at the interchanges.
• Supervise a pool of Bus Captains and provide guidance and advise as applicable.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.
  

Job Requirements

• Candidate must possess a minimum GCE N’ /O’ Levels or equivalent
• Prior customer service working experience would be beneficial
• Candidates who are bilingual and can communicate effectively
• Able to commit to shift hours
• Individual must be able to handle always being on the ground and be constantly on the move
• Candidates who possess class 3 driving licenses would be advantageous

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.