Insurance Executive

Private Advertiser; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance customer service and drive business growth through innovative digital marketing strategies. This role involves overseeing daily operations, managing customer inquiries, and collaborating with stakeholders to improve service quality. The ideal candidate will have a strong background in General Insurance, excellent communication skills, and a passion for delivering exceptional service. Join a dynamic team that values adaptability and resourcefulness, where your contributions will play a crucial role in maximizing operational efficiency and customer satisfaction.

Qualifications

• Minimum Diploma in Business or related discipline.
• At least 3 years of relevant experience in General Insurance.

Responsibilities

• Ensure smooth execution of daily operations and handle inquiries from all channels.
• Develop and execute marketing strategies to convert online leads.
• Manage training schedules and deliver training on processes and products.

Skills

Customer Service

Digital Marketing

Stakeholder Engagement

Market Analysis

Communication Skills

Education

Diploma in Business

Tools

Microsoft Office

Job description

About the role: Ensure the delivery of excellent customer service on products and services through omni-channel platforms. Accelerate and optimize financial performance through diversification and digitization, focusing on the value chain to maximize all revenue streams.

Job Responsibilities:

1. Operations:

• Ensure smooth execution of daily operations, including policy servicing and liaising with partners for underwriting, claims, and support.
• Handle inquiries from all channels: inbound, outbound, emails, etc.
• Implement process improvements to enhance operational efficiency and customer satisfaction.

Customer Service:

• Oversee customer service quality and service levels.
• Manage cases and feedback from internal and external sources, including feedback management.
• Collaborate with stakeholders on complaint handling.

Digital Marketing:

• Take overall responsibility for digital marketing strategies to drive business growth.
• Develop and execute marketing strategies to convert online leads.

Business Development & Analysis:

• Manage full value chain activities.
• Lead generation and sales cycle management.
• Conduct outbound calls to potential customers.
• Analyze market trends and competitiveness to maximize growth and operational improvements.
• Identify opportunities for new business development.
• Prepare monthly pipelines for closure and meet KPIs.
• Collaborate effectively with internal and external stakeholders.

Training:

• Manage training schedules and deliver training on processes, products, campaigns, and sales induction.

GIA Administration:

• Handle GIA-related administration such as CPD hours, registration, and deregistration of agents.
• Ensure compliance with agency management frameworks and fulfill CPD hours for license renewal.

Projects:

• Support or lead projects.
• Assist in User Acceptance Testing (UAT).

Others:

• Undertake any ad-hoc duties and activities as assigned.

Job Requirements:

• Minimum Diploma in Business or any related discipline.
• At least 3 years of relevant experience in General Insurance.
• Certification in General Insurance (e.g., Basic Concepts, Personal, Commercial, and Health Insurance).
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
• Adaptability to new systems and transformations.
• Strong stakeholder engagement, organizational, and communication skills.
• Resourceful, meticulous, fast, and accurate.
• Service-oriented, objective-driven, team player, disciplined, and organized.
• Ability to work well in a team, results-driven, and in a fast-paced environment.