Insurance Customer Service Officer (12 Months)

RecruitFirst; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment company in Singapore is seeking an Insurance Customer Service Officer for a 12-month contract. The role involves responding to customer inquiries, maintaining records, and ensuring timely service delivery. Candidates should possess GCE ‘A’ Levels or Diploma and have strong communication skills. No prior experience is necessary as training will be provided. This is an excellent opportunity for individuals with a customer-first mindset and a cheerful personality.

Qualifications

• Minimum GCE ‘A’ Levels or Diploma.
• No prior experience required; training will be provided.
• Proficient in written and spoken English.

Responsibilities

• Respond promptly to enquiries via phone and email.
• Update and maintain customer records in the CRM system.
• Ensure timely follow-up and deliver promised resolutions.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Customer-first mindset

Education

GCE ‘A’ Levels or Diploma

Job description

Insurance Customer Service Officer (12 Months)

Respond promptly and professionally to enquiries via phone and email

Accurately update and maintain customer records in the CRM system

Ensure timely follow-up and deliver promised resolutions

Escalate issues to management when necessary

Prepare customer-related documents (policy summaries, premium paid statements, beneficiary information, etc.)

Work closely with internal stakeholders to fulfill service requests within service standards

Participate in assigned projects or additional responsibilities as required

Requirements

Minimum GCE ‘A’ Levels or Diploma

No prior experience required; training will be provided

Strong interpersonal and communication skills

Proficient in written and spoken English; knowledge of a Mother Tongue is an advantage

Cheerful and pleasant personality with a customer-first mindset

Meticulous, detail-oriented, and able to manage multiple tasks

High level of integrity and accountability

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