Insurance Claim Executive

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a dedicated Claims Coordinator to manage and facilitate claims processes. The ideal candidate will have at least 2 years of experience in Motor Insurance, possess a meticulous approach to documentation and communication, and demonstrate strong organizational skills to meet company KPIs. This position offers structured working hours from Monday to Saturday in a fast-paced environment where you will collaborate closely with various stakeholders to ensure customer satisfaction.

Qualifications

• At least 2 years of experience handling Motor Insurance.
• Minimum GCE 'O' Level qualification.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Coordinate claims negotiation and settlement tasks.
• Negotiate with insurers on claims offers.
• Ensure timely closure of claims.

Skills

Multi-tasking

Independent

Meticulous

Team Player

Education

GCE 'O' Level

Job description

Responsibilities:

• Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement

• Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)

• Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)

• Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers

• Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers

• Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers

• Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation

• Provide timely updates and details of insurers’ claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status

• Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:

• Sort and place physical files/documents based on category and status of each claim at designated area

• Update related reports/records for on-time tracking of status.

• Submit closed cases to CSCs for secured storage. Assist in such filing where required

• Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)

• Actively initiate/participate to improve such processes when required

• Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management

Requirements:

• At least 2 years of working experience handling Motor Insurance

• Minimum GCE "O" level.

• Independent individual who is able to multi-task in a fast-paced environment

• Meticulous, committed and a strong team player.

Working hours:

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.