Inside Sales Support

VIKING LIFE-SAVING EQUIPMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global maritime safety partner in Singapore seeks an Inside Sales Executive to support External Sales Personnel in developing existing and prospective customers. Responsibilities include creating quotations, maintaining customer relationships, and handling sales administration tasks. The ideal candidate should have experience in sales support, effective communication skills, and a proactive approach to problem-solving. Competitive compensation and various benefits are offered.

Benefits

Competitive Compensation package

Medical & Insurance

AWS

Performance Bonus

Qualifications

• Experience in sales support or customer service is preferred.
• Ability to work independently and collaboratively as part of a team.
• Strong understanding of customer needs and market dynamics.

Responsibilities

• Assist External Sales Personnel in customer development.
• Create quotations and conduct market feedback liaison.
• Maintain proactive follow-up on sales opportunities.

Skills

Customer relationship management

Sales administration

Proactive communication

Job description

VIKING Life-Saving Equipment – Your global full scope maritime safety partner.

What you can expect in your Inside Sales Support Role at VIKING:

As Inside Sales Executive your primary role is assisting External Sales Personnel for ongoing development of existing and prospective customers to ensure that the department is able to meet its growth targets and to take care of Viking interest as well as ensuring customers' requirements are fulfilled.

Responsibilities and Tasks

• Creating quotations in cooperation with the External Sales Personnel based on identified sales strategy and information collected from customers or partners as assigned
• Develop trust relationships and acquire a thorough understanding of key customer needs and requirements, which includes resolve of any issues and problems faced by customers and deal with complaints, feedback and update accordingly to relevant system.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Sales administration duties are performed accurately and on time, which include proactive follow up of quotation, develop, support and prepare sales entries, documentation for sales opportunities, in the event where not available from other sources
• Proactively maintain effective working relationships with all departments to achieve a shared goal of customer satisfaction
• Co-ordinate market feedback and trade strategy communication as a liaison between various department involved
• Initiating telephone and email contact with potential prospects
• Assesses competitors by analysing and summarizing competitor information and trends, identifying sales opportunities.
• Answering of phone calls, within your own area as well as colleague who is unavailable and providing caller assistance by diverting to next correct personnel

General

Look out for additional opportunities within VIKING's products catalogue and capitalize on these when they arise

• All other tasks that promote VIKING's business
• Ensuring payments are timely received according to contracts
• Ensure that the commercial terms of the contracts adhere to company policy
• Employ database and IT systems required by management

Your secondary roles are, to the best of your ability;

• To grow "C" customer to "B" customer
• To look out for risks (contractual, payment and other etc.) and bring these to the attention of the Team Leader and Manager before these risks turn into real problems.

You are expected to be a team player and have a positive, professional, and helpful attitude towards colleagues and customers, both in and out of office and to show willingness to learn and take up new challenges.

You are expected to conduct business in a manner, which enhances the image of VIKING as a premium brand of high integrity and reliability.

You will together with the Team Leader to plan your work and are expected to work independently on the sales efforts.

The working language is English.

You’ll Love (Benefits):

• Competitive Compensation package
• Medical & Insurance
• AWS
• Performance Bonus