Inside Sales & Customer Service - Chemicals

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Officer/Inside Sales (Chemical Products) in Singapore.

This role serves as the primary contact for customer inquiries, quotes, and order processing, coordinating with Supply Chain for stock and delivery dates. Diploma-level candidate with SAP B1 experience and a background in chemical/manufacturing sectors will excel in liaising with Finance, Logistics, and Sales teams to ensure timely fulfilment and compliance with AQMS and EMS

Qualifications

• Diploma-level education or equivalent.
• Proficiency in SAP Business One (SAP B1) preferred.
• Experience in Chemical / Manufacturing / Distributing Industry is required.

Responsibilities

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Generate quotations, provide them to customers, and follow up on order receipt in a timely manner.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor incoming shipments.
• Communicate with customers on estimated delivery dates and obtain customer acceptance.
• Initiate purchase or delivery arrangements as per documented procedures.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations.
• Support customers across the Performance Products and Polymer business segments, including those in the aerospace and composites industries, ensuring timely order fulfilment and compliance with applicable quality requirements.
• Receive forecasts from customers and plan and maintain appropriate inventory levels.
• Analyse customer feedback and work with management to enhance service quality and improve business workflows.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.
• Monitor and update price lists for the division’s products.
• Assist the Finance Department with invoice submission.
• Assist the Finance Department in following up on customer payments.
• Support ad-hoc tasks such as generating necessary sales reports.
• Ensure implementation and compliance with the requirements of the AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS).
• Ensure procedures, standards, and guidelines are followed and maintained.

Tools

SAP B1

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Officer/Inside Sales (Chemical Products) in Singapore.

This role serves as the primary contact for customer inquiries, quotes, and order processing, coordinating with Supply Chain for stock and delivery dates. Diploma-level candidate with SAP B1 experience and a background in chemical/manufacturing sectors will excel in liaising with Finance, Logistics, and Sales teams to ensure timely fulfilment and compliance with AQMS and EMS