Inside Sales Coordinator [Purchase Order, Delivery, Inquiries, Complaint] - TRAN

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is seeking a proactive customer service and sales support professional to join their dynamic team. The ideal candidate will have strong interpersonal skills and experience in sales negotiation, and be able to contribute effectively to sales efforts and customer satisfaction initiatives. Responsibilities include assisting the sales team, maintaining records, and collaborating with various internal departments to ensure seamless operations.

Qualifications

• Mature and proactive, able to work independently.
• Results-driven with a focus on meeting sales targets.
• Knowledgeable in sales and marketing principles.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Assist the sales team with lead generation and scheduling.
• Maintain accurate records in CRM systems.

Skills

Telephone etiquette

Interpersonal skills

Problem-solving

Attention to detail

Time management

Sales negotiation

Job description

Job Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist the sales team with key activities including lead generation, appointment scheduling, pipeline tracking, and the preparation of quotes, proposals, and client presentations.
• Contribute to sales and marketing efforts such as trade shows, promotional campaigns, and product launches.
• Communicate delivery schedules and consignment updates to customers and sales personnel.
• Address customer concerns effectively and escalate complex issues to relevant departments when necessary.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and transactions in CRM systems.
• Liaise with vendors and suppliers, fostering strong working relationships.
• Coordinate with internal departments—including system setup, logistics, and finance—to ensure smooth order processing and timely delivery.
• Work in collaboration with the Technical team to provide clients with accurate and detailed product information.
• Stay informed on the latest product updates, pricing structures, and promotional offers.
• Partner with the Finance team to follow up on outstanding payments.

Requirements:

• Strong telephone etiquette and excellent interpersonal skills for face-to-face interactions.
• Mature, proactive, and capable of working independently with minimal supervision.
• Results-driven mindset focused on meeting sales targets and ensuring customer satisfaction.
• Professional and polished appearance essential when engaging with clients.
• Team-oriented and able to thrive in a fast-paced environment.
• Detail-oriented and meticulous in work approach.
• Strong problem-solving capabilities, able to manage customer inquiries and complaints professionally and diplomatically.
• Adaptable and flexible in response to changing priorities and deadlines.
• Effective time management skills; resourceful and results-driven.
• Well-organized and persistent in completing tasks within deadlines.
• Practical and realistic, responding promptly to customers while demonstrating efficiency.
• Consistently attentive to detail to ensure high levels of customer satisfaction.
• Knowledgeable in sales and marketing principles and strategies.
• Experience in sales negotiation is an advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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