Inside Sales Coordinator - $4200 (ID: 670926)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented Order Processing Specialist to manage customer orders efficiently. In this role, you will process incoming orders, verify item availability, and ensure timely delivery while maintaining excellent customer service. You will also have the opportunity to contribute insights on industry trends and competitor pricing. This position is ideal for someone who thrives in a fast-paced environment and is keen to make a significant impact on customer satisfaction. Join a dynamic team and help drive success in order fulfillment!

Qualifications

• Minimum 2 years of relevant experience in order processing.
• Diploma holder and above with knowledge in inventory management.

Responsibilities

• Process orders via email and phone, ensuring accuracy and timely delivery.
• Monitor customer orders and address any potential delays.

Skills

Inventory Management

Customer Service

Communication Skills

Attention to Detail

Education

Diploma

Tools

MS Applications

Job description

Job Responsibilities

• Process orders received through email and phone, verify and input items, transfer orders to fulfillment, and provide information on stock availability and delivery timelines.

• Boost order volume by recommending related items, explaining product features, and reviewing the customer’s purchase history.

• With guidance, manage, qualify, and expand opportunities from marketing, external sales, and national accounts.

• Prepare, issue, and follow up on verbal or written quotes to secure orders or understand reasons for lost orders.

• Monitor open customer orders, address pending items, and take action on those at risk of missing promised delivery dates.

• Maintain backorder reports, track customer expediting requests, and provide notifications as needed.

• Share insights with management on industry trends, competitor pricing, and customer feedback.

Job Requirements

• Diploma holder and above

• Minimum 2 years of relevant experience

• Knowledge in inventory management

• Proficient in MS Applications

• Ability to work in a fast-paced environment and be meticulous

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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