Inside Sales and Contract Engineer

ROTORK CONTROLS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Singapore seeks a Inside Sales Engineer to provide exceptional customer service and manage sales quotations and contract engineering tasks. This role requires strong communication skills and the ability to maximize key accounts. Join a dynamic team and contribute to customer satisfaction and business growth.

Qualifications

• Exceptional customer service skills.
• Ability to respond swiftly to customer queries.
• Experience in producing sales quotations and technical proposals.

Responsibilities

• Provide exceptional levels of customer service.
• Produce sales quotations and technical proposals.
• Maximize potential of key accounts.

Job description

Key Responsibilities and Outcomes:

Inside Sales Responsibilities:

• Provide exceptional levels of customer service.
• Respond swiftly and accurately to all customer queries within pre-agreed timescales.
• Produce sales quotations, pre-qualification documents, technical proposals, and other information required by customers.
• Deliver high levels of customer satisfaction at all times.
• Record quotations accurately and promptly to maintain departmental KPIs.
• Ensure the accuracy of quotations, technical documentation, customer purchase orders, and related documents before issuing to Contracts.
• Follow up on outstanding quotations within pre-agreed timescales and report accordingly.
• Maximize potential of key accounts and develop new business with existing and new customers.
• Utilize existing procedures to solve routine or standard problems.
• Work under supervision and guidance from the Customer Service Manager.

Contract Engineering Responsibilities:

• Organize the provision of diagrams, drawings, and plans as required by order conditions.
• Review factory order confirmation for accuracy of all contained data.
• Review sales order promise dates and adjust them based on latest information from purchasing, ensuring orders are not delayed.
• Communicate with factory contacts regarding delivery issues and escalate orders when necessary to the Operations Manager.
• Perform day-to-day purchasing tasks.
• Expedite suppliers weekly to ensure on-time delivery and evaluate supplier performance through delivery reports.
• Organize the provision of technical schematics, drawings, and administrative responses to project contracts and sales orders as required.