Infrastructure Specialist

FRONTIER FORCE TECHNOLOGY PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a candidate for managing IT infrastructure for events. This role includes overseeing the EUS department, ensuring adherence to project timelines and budgets, and maintaining relationships with vendors. Ideal candidates should have 2-3 years' experience in helpdesk support, strong IT infrastructure knowledge, and a customer service mindset. Passion for technology and innovation is essential.

Qualifications

• 2–3 years of experience in helpdesk support.
• Strong knowledge in IT infrastructure including servers and networks.
• Demonstrated troubleshooting skills.

Responsibilities

• Collaborate to define network requirements and develop project plans.
• Oversee EUS department and manage on-site schedules.
• Ensure IT systems are secure and meet event requirements.

Skills

IT infrastructure knowledge

Google Workspace

Microsoft Active Directory

Problem-solving skills

Vendor management

Education

Relevant certification in helpdesk and deskside support

Tools

WindowsOS

Android

macOS

iOS

Job description

Duties and Responsibilities:

● Collaborate with internal and external stakeholders to define network, IT infrastructure and equipment requirements, and develop comprehensive project plans to meet the technological needs of the event

● Oversee End-User Services (EUS) department, managing their on-site schedules and dashboard reporting.

● Lead and guide the EUS team in efficiently addressing user tickets related to hardware, software, networking, etc.

● Manage endpoints staging and onboarding to device management systems & endpoints asset management records.

● Ensure adherence to timelines, budgets, and quality standards.

Equipment Procurement

● Understand and define the network specifications to meet the requirement of different functional area’s

● Oversee the supply, setup, and maintenance of IT equipment required for the event, including hardware, software, and networking devices

Equipment Installation and Configuration

● Oversee the installation, configuration, and connectivity of IT equipment for proper integration.

● Ensure IT Systems are secure, scalable and meet event requirement

Maintenance and Support

● Develop and implement risk management strategies to mitigate potential technology-related disruptions and ensure the reliability and stability of IT systems and equipment during the event.

● Establish maintenance schedules, conduct inspections, and coordinate repairs or replacements.

● Develop and maintain documentation of all related processes and procedures

● Recommend and evaluate technology upgrades and refresh to maintain optimal performance and security

Security and Compliance

● Collaborate with IT security teams to implement security measures and provide assistance in security investigations to ensure compliance with regulations and policies.

Vendor Management

● Build and maintain relationships with vendors and service provider

● Negotiate service contracts and ensure effective communication for timely support and maintenance according to service levels.

Budget and Asset Management

● Manage the IT equipment budget, forecast expenses, and optimize

● Assist in implementing equipment asset management strategies, including monitoring lifecycles and tracking inventory.

Knowledge Management

● Maintain records of equipment inventory, maintenance, and service contracts.

● Prepare regular reports on equipment performance, maintenance costs, and compliance status.

Research and Emerging Technologies

● Stay updated on IT equipment trends and emerging technologies and implement strategies to align IT equipment with emerging technologies.

● Assist in evaluating new products and recommending innovative solutions for operational efficiency and cost-effectiveness.

Job Requirements:

● 2–3 years of experience or relevant certification in helpdesk and deskside support. Fresh graduates are welcome to apply.

● Strong Knowledge in IT infrastructure (Servers, Networks, Cloud computing)

● Knowledge of Google Workspace, Microsoft Active Directory, File and Print Services.

● Strong understanding of computer hardware, including WindowsOS, Android, macOS, and iOS.

● Demonstrated problem-solving and troubleshooting skills, with comfort in navigating ambiguity.

● Ability to thrive in a results-oriented, fast-paced environment.

● Strong skills in vendor and stakeholder management.

Attributes We're Looking For

● Excellent track record of successful service delivery.

● Customer service mindset with strong people orientation.

● Excellent oral and written communication skills.

● Naturally positive attitude, maintaining patience and composure under pressure.

● Team-oriented mindset with a willingness to go the extra mile.

● Passionate about new technology and innovation.

● Fast learner, thinking lean, and inspiring to find better ways to perform routine tasks.