Infrastructure Senior Tech Analyst

Citigroup Inc.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global financial services company located in Singapore is seeking an experienced Infrastructure Technology Lead Analyst. This role involves managing LAN/WAN and help desk administration, with responsibilities including project planning, Root Cause Analysis, and ensuring regulatory compliance. Ideal candidates will have 6-10 years of relevant experience and strong communication skills.

Qualifications

• 6-10 years of experience in infrastructure delivery.
• Ability to develop projects for metrics and benchmarking.
• Experience in a Financial Services environment preferred.

Responsibilities

• Create complex project plans and impact analyses.
• Conduct Root Cause Analysis (RCA) after service restoration.
• Provide technical direction to team members.

Skills

Operational process change and improvement

Effective written and verbal communication skills

Analytic/diagnostic skills

Communication of technical concepts to non-technical audience

Education

Bachelor’s/University degree

Master’s degree preferred

Tools

Horizon View 7.x

vROps 8.x

Visio/Project

vSphere 7.x/8.x

NSX-T 3.x

SCCM

VDI

Job description

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
• Provide Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
• Provide technical/strategic direction to team members
• Review requirement documents, define hardware requirements and update processes and procedures as necessary
• Ensure ongoing compliance with regulatory requirements
• Responsible for applications dealing with the overall operating system
• Conduct project related research
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
• Understanding of how specialization within area contributes to the business and of competitors' products and services
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Ability to work with virtual / in-person teams, and work under pressure / to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Skills desired:

Horizon View 7.x
vROps 8.x

End user Infrastructure(Email, Sharepoint, Teams, , Intune, O365 suite, SCCM, VDI)

Financial knowledge (CAPEX/OPEX exposure)
Visio/Project
vSphere 7.x/8.x, NSX-T 3.x
ScaleIO and vSAN

Capacity/Demand planning/analysis

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.