Infrastructure Operations/Delivery Manager

ARGYLL SCOTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading technology organization in Singapore is seeking a skilled professional to oversee infrastructure operations. This role focuses on managing day-to-day activities, ensuring adherence to service level agreements, and fostering a culture of continuous improvement. Ideal candidates will possess a strong background in infrastructure technologies, leadership experience, and a commitment to operational efficiency.

Qualifications

• Minimum of 5 years relevant experience in infrastructure operations.
• Proven experience leading teams and strong technical expertise.
• Broad knowledge of infrastructure technologies and industry trends.

Responsibilities

• Lead daily operations, ensuring compliance with SLAs and governance practices.
• Manage recruitment, onboarding, and performance for operations staff.
• Provide updates to leadership on operational risks and improvement opportunities.

Skills

Analytical skills

Problem-solving skills

Technical expertise

Education

Bachelor’s degree in Computer Science

Information Systems or related discipline

Tools

Windows

Linux

Databases

Networking

Virtualization

Digital workplace environments

Job description

Roles & Responsibilities

• Lead and manage day-to-day infrastructure operations, ensuring timely and effective response to incidents, events, and changes in compliance with established processes and SLAs.
• Establish and enforce robust governance practices, standard operating procedures (SOPs), and workflows to guide the infrastructure operations team.
• Ensure consistent adherence to existing procedures and maintain comprehensive documentation in accordance with organizational guidelines.
• Proactively explore and evaluate emerging technologies, integrating best practices and new solutions to enhance operational efficiency and overall user experience.
• Identify recurring operational and security issues, ensuring appropriate mitigation strategies and long-term resolutions are implemented.
• Provide regular updates to leadership on operational risks, challenges, key insights, and improvement opportunities.
• Proactively manage and escalate roadblocks that may impact operations, infrastructure stability, or SLA commitments.
• Oversee daily task assignments of the operations team, providing mentorship and fostering a culture of accountability and continuous improvement.
• Escalate critical issues to leadership in a timely and structured manner, including risk assessment, root cause analysis, and recommended actions.
• Lead recruitment, onboarding, performance management, and career development of infrastructure operations personnel.
• Conduct daily huddles focusing on CVE assessments, SLA governance, and resolution of high-priority operational issues.
• Prepare and present operational governance reports for weekly/monthly leadership reviews.
• Maintain key operational logs, including issue logs, risk registers, and improvement/enhancement trackers.
• Ensure timely review, maintenance, and submission of SOPs, inventories, master trackers, SLA reports, and patch calendars.
• Promote a culture of knowledge sharing and cross-skilling through structured training, peer reviews, and doer-checker practices.
• Support internal and external audits by ensuring the availability and accuracy of required documentation and evidence.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or equivalent professional experience.
• Minimum of 5 years of relevant experience in infrastructure operations, with proven experience leading infrastructure delivery or operations teams.
• Broad and up-to-date knowledge of infrastructure technologies, industry trends, and strategic best practices.
• Ability to provide deep technical expertise and guidance across both tactical and strategic initiatives.
• Strong analytical and problem-solving skills to assess risks, identify threats, and formulate mitigation plans.
• Solid understanding of Information Systems Security and governance.
• Hands-on experience in at least a few of the following areas: Windows/Linux operating systems, databases, networking, virtualization, and digital workplace (DWP) environments.
• Self-motivated, able to work independently, and committed to driving efficiency and continuous improvement in operations.