Infrastructure Lead: Network & Systems, Client Delivery

Neutron; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Neutron is seeking an Infrastructure Lead to own day-to-day health, performance, and evolution of a customer's network and systems under a long-term managed services contract. You will be the senior technical authority, leading engineers through incidents, problems, and changes, and presenting architecture recommendations to customer IT leadership.

This is a customer-facing delivery leadership role, combining hands-on depth with the ability to run service reviews, manage escalations, and

Qualifications

• 8–15 years hands-on network, systems/infrastructure experience in managed services or large enterprise IT operations.
• At least 2–3 years as a team lead or senior engineer with responsibility for other engineers.

Responsibilities

• Act as escalation point and technical lead for major incidents; drive root-cause analysis to permanent fix.
• Review, risk-assess, and approve change requests before CAB.
• Own SLAs (availability, MTTR, MTTD, change success) and drive corrective action.
• Keep capacity forecasts, patching, and end-of-life tracking current across the estate.
• Maintain HLD/LLD, SOPs, diagrams, and knowledge-base articles for audit readiness.
• Provide technical design authority for infrastructure changes and small-to-medium projects.
• Enforce configuration standards, security baselines, and documentation conventions.
• Identify modernization opportunities and turn them into customer proposals.
• Lead, mentor, and performance-manage a team of engineers including 24x7 rostering.
• Own skills development — training plans and certification pathways.
• Interview and help select engineers joining the team.
• Be the primary technical contact for operational matters and lead service reviews.
• Contribute technical content to Quarterly Business Reviews; manage vendor escalations.
• Ensure changes stay compliant with security policy and regulatory requirements; maintain CMDB/asset records.
• Automate repetitive work; champion AI-assisted monitoring and observability.

Skills

Team leadership

Incident management

Change management

Customer-facing

ITIL knowledge

Service reviews

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

SolarWinds

PRTG

Zabbix

NetBrain

Infoblox

Veeam

VMware vSphere

Nutanix AHV/Prism

Hyper-V

Windows Server

RHEL/Ubuntu

Ansible

Terraform

PowerShell/Python

Job description

Neutron is seeking an Infrastructure Lead to own day-to-day health, performance, and evolution of a customer's network and systems under a long-term managed services contract. You will be the senior technical authority, leading engineers through incidents, problems, and changes, and presenting architecture recommendations to customer IT leadership.

This is a customer-facing delivery leadership role, combining hands-on depth with the ability to run service reviews, manage escalations, and