Infrastructure Lead (Infrastructure & Operations)

FAR EAST MANAGEMENT (PRIVATE) LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading property management company in Singapore seeks an Infrastructure Specialist to support solution design and system governance. The ideal candidate has at least 5 years of experience in infrastructure implementation, a relevant Bachelor's degree, and familiarity with hospitality technologies. Professional certifications like CCNA and CompTIA are preferred. This role requires strong communication and analytical skills to effectively engage stakeholders and enhance operational efficiency.

Qualifications

• Minimum 5 years of experience in infrastructure design and implementation.
• Professional certifications preferred: CCNA, MTA, CompTIA Network+/Security+, ITIL Foundation.
• Familiarity with hospitality and real estate technologies.

Responsibilities

• Support infrastructure solutioning for new property developments.
• Administer infrastructure systems such as compute and email services.
• Collaborate with project managers to ensure requirements are met.

Skills

Technical knowledge across infrastructure domains

Experience in infrastructure design and implementation

Effective communication skills

Analytical skills

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Microsoft Azure

SIEM

CCTV

Network security tools

Job description

Primary Responsibilities (75%) — Solutioning, Design, and Collaboration

• Support infrastructure solutioning for new property developments and hotel openings, aligned with standards defined by Infrastructure Managers.
• Assist in preparing technical proposals and presenting solution options to business stakeholders.
• Contribute to the development and refinement of infrastructure solution standards and documentation.
• Provide input on infrastructure product selection and architecture, ensuring compatibility with enterprise platforms.
• Support integration between infrastructure systems and business applications to enable seamless operations.
• Serve as a technical resource for hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
• Collaborate with project managers, application owners, and third-party vendors to ensure infrastructure components meet project requirements.

Operational Responsibilities (≤25%) — Support, Governance, and Security

• Assist in administering infrastructure systems including compute, backup, identity management, email services, and security operations.
• Support resolution of escalated infrastructure issues in collaboration with Infrastructure Managers and Service Desk teams.
• Participate in system health and performance reviews, and contribute to operational efficiency improvements.
• Engage with Technology Risk and Infrastructure teams to implement applicable security controls and support governance efforts.
• Ensure outsourced partners adhere to contractual obligations for infrastructure support and maintenance.
• Contribute to procurement activities including quotation review, recommendation, and service acceptance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Professional certifications preferred: CCNA, MTA (IT Infrastructure), CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure Architect Technologies, CCSP, GSEC.
• Minimum 5 years of experience in infrastructure design and implementation.
• Solid technical knowledge across infrastructure domains: networking, servers, security, storage, cloud computing, and monitoring.
• Familiarity with hospitality and real estate technologies: Wired/Wireless Networks, Telephony, IPTV, Door Lock, CCTV, IoT, and Enterprise Mobility.
• Experience with Microsoft Azure and security controls such as SIEM, vulnerability assessment, firewall policy review, and privileged access management.
• Strong analytical and documentation skills.
• Organized, detail-oriented, and proactive in execution.
• Effective communication skills, with ability to engage both technical and non-technical stakeholders.