Infra Support - Tech Lead (Financial Services)

ARGYLL SCOTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading company in Singapore is looking for a skilled IT Patch Management Lead to oversee the deployment of security patches and manage a team. The ideal candidate will have strong expertise in RedHat Linux, extensive experience in infrastructure support, and a proven ability to lead in high-pressure environments. This role offers the opportunity to apply project management practices and ensures compliance within a fast-paced and collaborative environment.

Qualifications

• 8 years of relevant IT infrastructure experience with patch management.
• Hands-on expertise in RedHat Linux and database systems.
• Experience leading a team of 6–10 engineers.

Responsibilities

• Lead the patch management lifecycle and oversee compliance activities.
• Supervise the IT Patch Management team, promoting collaboration.
• Engage in incident response planning and risk management.

Skills

RedHat Linux

Patch Management

Database Systems

Container Platforms

Incident Response

Project Management

Problem Solving

Customer Service Orientation

Analytical Skills

Education

Bachelor's degree in Information Systems or Computer Science

Tools

RedHat Satellite

BigFix

SCCM

Jira

Job description

Responsibilities:

• Lead and manage the patch management lifecycle, ensuring timely deployment of security patches and updates to maintain system security, performance, and service availability.
• Coordinate and oversee all systems engineering patching activities for customer server operating systems, following agreed schedules and compliance standards.
• Create, publish, and maintain the patch deployment calendar, ensuring alignment with business and technical stakeholders.
• Supervise the daily operations of the IT Patch Management team, providing guidance, promoting collaboration, and ensuring adherence to operational standards.
• Oversee and validate the execution of patch deployments, actively monitoring progress and mitigating issues to ensure minimal impact to business operations.
• Ensure efficient and compliant execution of all patching activities through effective task delegation, monitoring, and escalation management.
• Collaborate with internal teams (IT, InfoSec, infrastructure, applications), vendors, and business units to gather requirements, communicate patch schedules, and address security or compliance concerns.
• Engage in incident response planning and lead investigations related to unpatched vulnerabilities or patch-related failures.
• Apply project management practices to ensure timely delivery of infrastructure build and patch projects, including risk and resource management.
• Analyze and present monthly and quarterly compliance reports, identifying and addressing patching gaps or deviations.
• Participate in patch review meetings and coordinate scheduling and execution of the patching calendar.
• Prioritize and manage patching and maintenance windows in agreement with change management and business availability requirements.
• Ensure SLA compliance for all patching and infrastructure operations activities.
• Provide proactive and preventive support, anticipating and mitigating risks before they impact production.
• Be hands-on and available to support critical patching activities on weekends or off-business hours, as needed.

Required Technical and Professional Expertise:

• Bachelor's degree in Information Systems, Computer Science, or a related field (or equivalent practical experience).
• Minimum 8 years of relevant IT infrastructure experience, with strong exposure to patch management and infrastructure support.
• Hands-on expertise in RedHat Linux, middleware, database systems (e.g., PostgreSQL, MariaDB), and container platforms (e.g., OpenShift).
• Experience with infrastructure patching tools such as RedHat Satellite, BigFix, SCCM, or similar.
• Familiarity with issue and task tracking systems such as Jira.
• Solid understanding of data center operations, system hardening standards, and security compliance requirements.
• Proven experience in leading a team of 6–10 engineers across onsite/offshore models.
• Strong knowledge of server operating systems, infrastructure builds, and the patching lifecycle (including vulnerability management and remediation).
• Experience in managed services or IT consulting environments is an advantage.
• Excellent problem-solving and analytical skills, with a strong attention to detail.
• Demonstrated ability to lead in high-pressure environments, effectively prioritizing and executing tasks.
• Strong customer service orientation and stakeholder communication skills.
• Proven ability to lead teams in a collaborative, fast-paced, and service-oriented environment.