Infra Project Manager – Banking, Patching Operations

HCL SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 80 000 - 110 000; Tempo integral

Resumo da oferta

HCL Singapore Pte. Ltd. is seeking an experienced Patch Management Coordinator to oversee monthly and emergency patching across servers, endpoints, cloud platforms, and applications.

You will coordinate schedules, maintain dashboards, and ensure timely remediation in alignment with SLAs. The role requires 5+ years in IT operations or cybersecurity, familiarity with ITSM processes, and proficiency with ServiceNow, JIRA, SCCM, Intune, and related tools.

Qualificações

• Minimum 5 years of experience in Project Coordination, IT Operations, Infrastructure, or Cybersecurity.
• Basic understanding of Patch Management, Vulnerability Management, and IT Service Management (ITSM).
• Familiarity with change management and incident management processes.
• Experience using tools such as ServiceNow, Remedy helix, JIRA, SCCM/MECM, Intune, BigFix, or similar platforms.
• Strong organizational, coordination, and stakeholder management skills.
• Good analytical and reporting capabilities using Excel, Power BI, or reporting tools.

Responsabilidades

• Support the execution of monthly and emergency patch management activities across servers, endpoints, cloud platforms, and applications.
• Coordinate patch deployment schedules, maintenance windows, and stakeholder communications.
• Track patch compliance and vulnerability remediation progress against defined SLAs.
• Facilitate meetings with Infrastructure, Security, and Application teams to ensure timely completion of patching activities.
• Monitor project plans, action items, risks, dependencies, and escalations.
• Prepare and maintain patching dashboards, status reports, and executive summaries.
• Assist in managing change requests, CAB approvals, and implementation schedules.
• Follow up with technical teams to ensure completion of remediation activities and closure of outstanding vulnerabilities.
• Maintain project documentation, audit evidence, and operational records.
• Support root cause analysis and post-implementation reviews for patch-related incidents.
• Escalate risks, delays, and compliance gaps to senior management when required.
• Contribute to process improvement initiatives to enhance patching efficiency and governance.

Conhecimentos

Patch Management

Vulnerability Management

ITSM

Change Management

Incident Management

ServiceNow

Remedy Helix

JIRA

SCCM/MECM

Intune

BigFix

Stakeholder Management

Excel

Power BI

Formação académica

Bachelor’s degree in information technology

ITIL Foundation certification

Basic cybersecurity knowledge

Ferramentas

ServiceNow

Remedy Helix

JIRA

SCCM/MECM

Intune

BigFix

Descrição da oferta de emprego

• Support the execution of monthly and emergency patch management activities across servers, endpoints, cloud platforms, and applications.
• Coordinate patch deployment schedules, maintenance windows, and stakeholder communications.
• Track patch compliance and vulnerability remediation progress against defined SLAs.
• Facilitate meetings with Infrastructure, Security, and Application teams to ensure timely completion of patching activities.
• Monitor project plans, action items, risks, dependencies, and escalations.
• Prepare and maintain patching dashboards, status reports, and executive summaries.
• Assist in managing change requests, CAB approvals, and implementation schedules.
• Follow up with technical teams to ensure completion of remediation activities and closure of outstanding vulnerabilities.
• Maintain project documentation, audit evidence, and operational records.
• Support root cause analysis and post-implementation reviews for patch-related incidents.
• Escalate risks, delays, and compliance gaps to senior management when required.
• Contribute to process improvement initiatives to enhance patching efficiency and governance.

Required Skills & Experience

• Minimum 5 years of experience in Project Coordination, IT Operations, Infrastructure, or Cybersecurity.
• Basic understanding of Patch Management, Vulnerability Management, and IT Service Management (ITSM).
• Familiarity with change management and incident management processes.
• Experience using tools such as ServiceNow, Remedy helix, JIRA, SCCM/MECM, Intune, BigFix, or similar platforms.
• Strong organizational, coordination, and stakeholder management skills.
• Good analytical and reporting capabilities using Excel, Power BI, or reporting tools.

Preferred Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• ITIL Foundation certification is added advantage
• Basic cybersecurity knowledge and vulnerability management awareness.