Information Technology Support Specialist

SAI; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A leading company focused on machine vision AI seeks an Information Technology Support Specialist for a hybrid role. You will provide vital technical support, troubleshoot issues, and collaborate with client teams to enhance service delivery. Ideal candidates will have a B.Tech in IT or related fields and familiarity with Python and databases.

Qualifications

• Knowledge of Python and databases (e.g., SQL) is essential.
• Experience with ticketing systems and remote troubleshooting tools preferred.
• Familiarity with AI/ML concepts or tools is a plus.

Responsibilities

• Provide technical support via various channels and document issues.
• Troubleshoot customer issues using Python scripts and AI-based tools.
• Collaborate with teams to ensure customer satisfaction.

Skills

Python

Analytical Skills

Communication Skills

Problem Solving

Education

B.Tech in Computer Science, IT or related field

Tools

JIRA

Database

Job description

Company DescriptionSAI leverages machine vision AI on existing CCTV feeds to help retailers prevent theft, Our platform enhances the safety of customers and employees. It is powerful enough for big-box stores while being streamlined enough for convenience outlets.Role DescriptionThis is a full-time hybrid role for an Information Technology Support Specialist, located in the Kolkata metropolitan area with some work-from-home flexibility.Responsibilities: Provide technical support via email, chat, phone, and remote tools; document and resolve issues through ticketing systems. Troubleshoot customer issues using Python scripts, database queries, and AI-based diagnostic tools. Support project tasks, monitor progress, and contribute to process improvements. Generate accurate reports through data analysis and escalate issues as needed. Respond to product-related queries and help develop support materials. Collaborate with product and client-facing teams to ensure customer satisfaction.Requirements: B.Tech in Computer Science, IT, or a related field. Knowledge of Python, databases (e.g., SQL), and AI/ML concepts or tools. Familiarity with AI-based platforms or support systems is a plus. Strong problem-solving, analytical, and communication skills. Experience with ticketing systems and remote troubleshooting tools preferred.,

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