Information Technology Support Engineer

Pine Labs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Pine Labs seeks an IT support professional responsible for troubleshooting, installation, and maintenance of in-house systems. The role requires a bachelor’s degree and 5-8 years of relevant experience, emphasizing customer communication and problem-solving skills. Join a dynamic team focused on enriching the world through digital commerce.

Qualifications

• Minimum 5-8 years in IT support.
• Work experience in a service/helpdesk.
• Strong ability to work effectively with various levels of an organization.

Responsibilities

• Provide IT support and maintain in-house computer systems.
• Ensure total restoration of services and respond to user requests.
• Offer outstanding customer support in accordance with Service Desk procedures.

Skills

Troubleshooting

Customer communication

IT Asset Management

Microsoft Office

Office 365

Network troubleshooting

Education

Bachelor’s degree in BE/B Tech/BCA

Job description

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Responsibilities we entrust you with -

• Microsoft Office/Outlook and other business applications, and peripheral devices.
• Ensure immediate and total restoration of services for all systems and services by promptly responding to user’s requests
• Be available during off business hours for any support required for issues troubleshooting or maintenance activity
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation & office internet connectivity
• Knowledge of server & network related troubleshooting
• Knowledge of switching, firewall etc.
• Troubleshoot remote users’ issues by applying remote monitoring and management software
• Develop and maintain documentation for technology and business processes for end user support
• IT Asset Management - Maintain inventory.
• Video Conference management and support to users.
• Working on daily assigned tickets and provide resolution such as printer issue, VPN configuration, application installation, shared drive etc.
• Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with other Service Areas
• Ensure a positive support experience for customers; develop a good relationship and trust with company corporate users by exhibiting professional attitude and a welcoming approach to understanding customers problems
• Perform upgrade for hardware and any other devices; obtain authorization for new hardware when necessary
• Office 365 knowledge is preferred
• Knowledge of SLAs and KPI, service desk best practices

What matters in the role -

• Education: Bachelor’s degree in BE/B Tech/BCA preferred
• Minimum 5-8 years in IT support
• Work experience in a service/helpdesk
• Exceptional customer communication and interaction skills
• Strong ability to work effectively with various levels of an organization
• Good verbal and written communication

What we Value in Our people

• You are the CEO of what you do: You show ownership and make things happen
• You sign your work like an artist: You seek to learn and take pride in the work you do