Industrial Product Engineer (Contract)

SAFRAN ELECTRICAL & POWER SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

SAFRAN ELECTRICAL & POWER SINGAPORE PTE. LTD. is seeking a Product Technical Support professional to aid production operations, ensure product performance, and drive improvements across the lifecycle.

The role interfaces with customers on quality issues and supports new product introduction and qualification processes. You will coordinate with internal teams (MFT/IPT) to sustain engineering best practices, while maintaining KPI focus on FPY and R1.

Qualifications

• Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent.
• Minimum 2 years of relevant working experience in technical support.
• Experience in aviation industry will be an added advantage.
• Competence in interactive communication, problem solving and decision making are required.
• Excellent analytical and troubleshooting skills.
• Proficient in Microsoft Office applications.
• Good and fluent in both written and oral communication skills.

Responsibilities

• Provide product technical support to production operations and advocate engineering best practices.
• Oversee product performance, evolution and liaise with PDA on roadmap.
• Serve as main interface to customers and own all quality issues for the product.
• Lead 8D analysis and drive corrective actions with MFT.
• Coordinate product manufacturing processes and sustain improvements.
• Support New Product Introduction and qualification activities.
• Lead investigations for customer returns and coordinate with cross-functional teams.
• Drive continuous improvement initiatives (KAIZEN) and KPI tracking.

Skills

Interactive communication

Problem solving

Decision making

Analytical skills

Troubleshooting

Written & verbal communication

Time management

Customer focus

Teamwork

Education

Diploma/ Degree in Aerospace, Aeronautical, Electronic, Electrical or Mechatronics Engineering

Tools

Microsoft Office

Job description

Position Summary :

1. To provide Product technical support to production operations for areas of product engineering competencies and advocate industrial engineering best practices with support from multi-functional team ( MFT ).

2. Responsible for overall product performance and capability, new product introduction, equipment.

3. Responsible for product evolution and liaise closely with PDA on product roadmap.

4. Function as the main interface to Customers and be responsible for all quality issues of the product assigned. Drive actions with internal and external parties to decrease the rate of first-fit rejections.

5. Accountable for product root cause analysis of all quality/process issues by performing 8D analysis (FTQP) and driving the reactivity objective.

Main Tasks & Responsibilities :

1. Product & Engineering Competencies

• Accountable and responsible on managing product definition file and configuration
• Accountable and responsible on product evolution and stay active in IPT team
• To innovate, improve, implement, evaluate and sustain the engineering processes and capabilities
• To advocate engineering best practices supported by multi-functional team (MFT) and production to improve work processes and for optimum operational efficiencies.
• Responsible on Product Cost , focusing on :
  • Design Authority Fee
  • Improve internal technical competency, less dependent to DA and reduce Non-Quality cost
  • Continuously to improve R1 and FPY improvement which is part of contributor of non-quality cost

2. IPT network communication & Co-operations

• Liaise with Design Authority, IPT for technical related matters to support Product performance and competitiveness.

3. Technical support

Monitor & Escalate support effectiveness (with job prioritization) to Production Line Manager. Ensure adequate support to operation's requests and ensure adequate support given to production lines for Product evolution qualification, capability setup, and relevant technical supports as required.

a. New Product Introduction

Accountable on Product & Technical work package

b. Customer Return & Investigation

To lead and coordinate with MFT on the investigation findings and recommended corrective actions.

c. Product production process , sustaining and improvement

• Responsible for the established product manufacturing process by Method Engineering
• Accountable for product issues
• Perform Impact Analysis and work closely with IPT for product issue

d. Projects

To initiate product continuous improvement plan with the support of MFT

e. To manage validation on supplier alert on product level with support of MFT

4. Continuous Improvement

• Lead/participate in product and process improvement projects (KAIZEN)

5. Internal support Key Performance Indicator

• To establish and maintain KPI ( R1 , FPY ) to measure support performance
• To establish and implement improvement action plan

Requirements:

• Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent
• Minimum 2 years of relevant working experience in technical support function
• Experience in aviation industry will be added advantage
• Competence in interactive communication, problem solving and decision making are required.
• Excellent analytical and troubleshooting skills
• Proficient in Microsoft Office applications
• Good and fluent in both written and oral communication skills
• Able to work within tight/ assigned timelines
• Conduct with professionalism, good interpersonal skills and customer focused