Indoor Sales Support Assistant

SEASTAR MARINE SUPPLY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A marine supply company in Singapore is looking for an Indoor Sales Support Assistant to manage administrative tasks, process orders, and handle customer inquiries. The ideal candidate is detail-oriented, organized, and able to collaborate effectively with the sales team and customers. Previous experience in sales support or administrative roles is preferred, along with strong communication and problem-solving skills. This role is office-based with regular business hours.

Qualifications

• Previous experience in sales support, customer service, or administrative roles is preferred.
• Familiarity with sales processes and basic understanding of product offerings.
• Strong organizational skills and ability to multitask.

Responsibilities

• Assist the sales team with preparing quotes and proposals.
• Respond to customer inquiries via phone, email, or in-person.
• Maintain accurate records of sales transactions and customer information.
• Keep track of product availability and stock levels.

Skills

Excellent communication skills

Attention to detail

Time management skills

Problem-solving skills

Education

High school diploma or equivalent

Bachelor's degree in business, marketing, or a related field

Tools

Microsoft Office Suite

CRM software

Job description

Job Summary:

The Indoor Sales Support Assistant provides essential support to the sales team by managing administrative tasks, processing orders, handling customer inquiries, and ensuring smooth sales operations. This position requires a detail-oriented individual with strong organizational skills and the ability to collaborate effectively with both the sales team and customers.

Key Responsibilities:

Sales Support:

• Assist the sales team with preparing quotes, proposals, and presentations for clients.
• Process sales orders accurately and ensure they are completed in a timely manner.
• Prepare sales reports and assist in tracking sales performance.
• Maintain customer records and databases, ensuring they are up to date.
• Coordinate and follow up on customer orders and requests, ensuring they are processed promptly.

Customer Interaction:

• Respond to customer inquiries via phone, email, or in-person regarding products, services, and order status.
• Provide excellent customer service by addressing concerns or issues related to products, orders, or billing.
• Assist in resolving customer complaints or issues, escalating to the appropriate team member when necessary.

Administrative Support:

• Maintain accurate records of sales transactions, customer information, and other relevant data.
• Assist in the preparation and organization of sales meetings, including scheduling, materials, and presentations.
• Process invoices and support the accounts team with billing inquiries.
• Support the sales team in organizing product demonstrations, events, or trade shows if applicable.

Inventory Management:

• Keep track of product availability and stock levels, ensuring sales teams are informed about inventory status.
• Coordinate with the warehouse or inventory team to ensure timely product delivery and shipments.

Sales Operations Coordination:

• Provide administrative support to the sales team, helping to maintain a smooth workflow within the sales department.
• Assist in creating and maintaining sales documentation, contracts, and agreements.
• Monitor sales pipeline and provide timely updates to the sales team about pending deals or opportunities.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in business, marketing, or a related field is a plus).
• Previous experience in sales support, customer service, or administrative roles is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Familiarity with sales processes and basic understanding of product offerings.
• Strong organizational skills and ability to multitask.

Skills:

• Excellent communication skills (both written and verbal) for interacting with customers and team members.
• Strong attention to detail and accuracy in handling orders and maintaining records.
• Ability to work independently and as part of a team.
• Strong time management skills and the ability to prioritize tasks effectively.
• Problem-solving skills and the ability to handle customer inquiries or issues professionally.

Work Environment:

• Office-based environment, with occasional interaction with customers or clients in person.
• Regular business hours, with flexibility depending on the needs of the sales team.