Individual Life Claims Specialist (Investigation)

Singlife; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

A leading financial services company in Singapore is seeking a Claim Assessor to join their Life Claims team. You will ensure accurate adjudication of claims, enhance customer service through automation, and manage external parties involved in the claims process. A bachelor's degree in Business, Insurance, or Digital Science is required, and fresh graduates are welcome to apply. This role offers an opportunity to make a meaningful impact on customers' experiences.

Qualifications

• Candidate should have a relevant bachelor’s degree.
• Preferred certifications in insurance or related fields.
• Open to fresh graduates or candidates with investigation experience.

Responsibilities

• Ensure policy benefits are adjudicated according to contract.
• Compute benefit amounts and ensure timely claim requests.
• Explore ways to improve productivity and customer service.
• Provide claims statistics and reports as required.
• Comply with regulatory and risk management controls.
• Conduct technical workshops for financial advisers.
• Manage external parties during the claims process.
• Support day-to-day administrative tasks.

Skills

Verbal communication

Written communication

Customer service

Independent and teamwork

Education

Bachelor’s degree in Business, Insurance or Digital Science

SCI Certification(s), LOMA or equivalent

Job description

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

About the team

Claims is often described as the moment of truth and the Life Claims team here strive to continuously deliver a better claims experience to our customers with our ‘ACE-IT’ (Agility, Collaboration, Empathy, Innovation, Trust) values in mind, ensuring that claim payouts are made accurately and in a hassle-free manner.

Our team comprises of jovial, committed and experienced claim assessors, sharing a passion for excellence and collaboration. Beyond work, we share jokes and have fun together.

Key Responsibilities

You will be a member of the Claim Assessors within the Life Claims team (a part of the Operations department) responsible for:

• Ensuring policy benefits are adjudicated according to contract provision wordings and within the claim authority limit

• Computing the amount of benefit payable and ensuring claim requests are attended to within the agreed turnaround time

• Continuously exploring ways to improve productivity and customer service through process automation and work with transformation squads to provide business requirements

• Providing claims statistics and reports timely as required

• Complying with regulatory and risk management controls, corporate policies, procedure and claims guidelines

• Conducting claims technical workshops for financial advisers or internal teams

• Managing external parties as part of claims process such as reinsurers, medical providers, law firms, auditors, regulatory bodies, financial advisers

• Supporting any day-to-day administrative tasks as required

Requirements

Education

• Academic: Bachelor’s degree in Business, Insurance or Digital Science

• Professional Certification(s): SCI Certification(s), LOMA or equivalent (preferred)

Experience

• Open to Fresh Graduate or candidates with investigation experience

• Any experience in of the following will be an added advantage:

• Implementation of any process automation solution(s)

• Practitioner as medical or healthcare professional

• Loss adjustor or private investigator role

Skills

• Ability to work both independently and as part of a team in a challenging environment

• Ability to handle complex situations with professionalism

• Strong verbal and written communication skills with the ability to explain clearly and concisely

• Strong customer service skills with aptitude to please customers.

Join us now, if you have a genuine interest in purposeful investigative work and making an impact to help shape Singlife’s customer journey.