Incident Response Team Analyst, Law Enforcement Operations

FACEBOOK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Meta Singapore is seeking a motivated incident response professional to join the Legal team. You will evaluate threats, review emergency escalations, and coordinate with internal teams and external partners including law enforcement to safeguard users.

The role involves handling sensitive content, including potentially graphic material, and requires weekend rotations. A Bachelor's degree and 3+ years in time-critical investigative roles are expected.

Qualifications

• Bachelor's degree in a relevant field, or equivalent experience.
• 3+ years of investigative or analytical experience involving time-critical escalations and real-world harm.
• Experience independently managing workflows, prioritizing tasks with limited oversight.
• Proven ability to analyze information to assess threats and risks.
• Proven ability to make important decisions independently and prioritize competing demands in complex environments.
• Experience communicating clearly in writing and verbally with diverse stakeholders including law enforcement.
• Experience with social media, analytical tools, and online research.

Responsibilities

• Bring operational excellence to a team evaluating threats, risks, and user privacy during time-critical escalations.
• Review and assess inbound emergency escalations.
• Make immediate decisions and coordinate with internal and external partners including law enforcement to ensure user safety.
• Handle potentially graphic or objectionable content and coordinate with stakeholders.
• Create and articulate responses to questions from law enforcement, government agencies, and internal teams.
• Work with cross-functional teams to improve policies and processes across teams.
• Be available to work weekend days on a rotational basis or a fixed Tue–Sat or Sun–Thu schedule.

Skills

Investigative experience

Time-critical decision making

Cross-functional collaboration

Strong communication

Education

Bachelor's degree or equivalent experience

Tools

Social media analytics

Online research

Job description

The Meta Legal team is seeking a motivated, organized, detail-oriented candidate to join our Incident Response team. The right candidate must have a commitment to delivering high-quality work and meeting deadlines, experience making well-reasoned decisions in complex or time-sensitive situations, and experience collaborating effectively with cross-functional teams and external stakeholders.

Responsibilities

• Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
• Review and assess inbound emergency escalations
• Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
• Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content. This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, audio, and writings, offensive or derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, and suicide content, which may be considered offensive or disturbing
• Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding incident response policy and process
• Work with cross-functional teams to drive improvements to policies and processes across the teams
• Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday through Saturday or Sunday through Thursday

Minimum Qualifications

• Bachelor's degree in a relevant field, or equivalent experience
• 3+ years of relevant experience in investigative or analytical roles involving time-critical escalations and real-world harm
• Experience independently managing workflows, identifying priorities, and driving tasks to completion with limited oversight
• Proven ability to analyze information to assess threats and risks
• Proven ability to make important decisions independently and prioritize competing demands based on urgency, impact, and stakeholder needs, responding quickly to changing situations in complex environments without compromising quality
• Experience communicating clearly in writing and verbally, with the ability to adapt communication style for different stakeholders such as cross-functional teams and law enforcement
• Experience with social media, analytical tools, and online research

Preferred Qualifications

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Experience with crisis management, government agencies or law enforcement
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.