Incident Manager

IG ASIA PTE. LTD.; Singapore; On-site; SGD 84,000 - 100,000; Full time

Job summary

A leading FTSE 250 FinTech company in Singapore is seeking an experienced Incident Manager to lead incident management and ensure service resilience. The ideal candidate will have over 8 years of experience in a regulated environment, strong knowledge of ITIL processes, and excellent communication skills. This role offers competitive salary and benefits while working in a diverse and inclusive culture with a hybrid working model.

Benefits

Competitive salary & benefits plan

1 additional day off to celebrate your Birthday

2 additional days off a year for voluntary work

Share Plans for Employees

Employee Assistance Program

LinkedIn Learning platform free access

Qualifications

• 8+ years of experience in Incident Management in a financial services environment.
• Strong knowledge of ITIL processes.
• Ability to remain calm under pressure.

Responsibilities

• Manage incidents from detection to resolution.
• Lead responses to major incidents.
• Collaborate across resolver groups for rapid resolution.

Skills

Incident Management

Communication

Coordination

Technical Awareness

Education

ITIL V3 or V4 Certification

Tools

ServiceNow

Job description

Join the game-changers!

We’re IG Group – not Instagram, a leading FTSE 250 FinTech delivering award-winning online trading platforms. We’re here to help ambitious people achieve financial freedom by providing seamless access to global markets.

As part of our Service Management function, you’ll be at the heart of ensuring system resilience and client trust, supporting the uptime of our critical platforms that power the trading experience.

So who are we?

Hello, we’re IG Group. No, not Instagram – we’re a leading FinTech who provides trading services to clients across 18 countries!

LEADING THE FIELD THINKING BIGGER

We’re a global FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands with people all over the world. We work in cross-functional teams, focused on delivering at pace to improve the experience of traders on our platforms. Join us for an exciting future and let’s innovate together!

Your role in the Team

You will be part of a high-performing global Incident Management team responsible for managing production and non-production incidents across IG. This is a visible, high-pressure, and fast-paced role that requires strong coordination, communication, and technical awareness.

You will lead the response to major incidents, coordinate with cross-functional resolver teams, and provide clear stakeholder communication throughout the incident lifecycle. You will also contribute to post-incident reviews, problem analysis, and continuous service improvements.

What you’ll do

• Own and manage the full lifecycle of incidents, from detection through to resolution and closure.
• Quickly assess incident severity based on business/client/regulatory/technical impact.
• Lead war rooms and major incident bridges, ensuring timely collaboration and updates.
• Coordinate across resolver groups to drive rapid resolution in a CI/CD environment.
• Provide real-time and post-incident communication to stakeholders and leadership.
• Ensure incident documentation and audit records are accurately maintained.
• Drive improvement initiatives to prevent recurrence and reduce MTTR.
• Analyse incident trends to identify risk patterns and input into problem management.
• Collaborate with Change and Release Management on fix deployments.
• Train and support other teams on incident response practices and process adherence.
• Own operational relationships with business stakeholders and promote transparency.

Who we’re looking for?

We’re seeking someone who:

• Has 8+ years of experience in Incident Management, ideally in a regulated or financial services environment.
• Understands ITIL processes (Incident, Problem, Change, Release).
• Can remain calm, assertive, and focused under pressure.
• Is an excellent communicator—able to articulate complex technical issues clearly.
• Has strong stakeholder engagement skills and experience managing upwards.
• Can prioritise, multitask, and deliver consistently in a high-demand environment.
• Is highly collaborative and comfortable working across global teams.
• Shows initiative and drive for continual service improvement.

While there are many profiles of people who work at IG – across all roles, we’re looking for a few common traits:

• You are curious about our product and the technology that sits behind it;
• You care about our clients, and you are hungry to improve their user experience;
• You are impatient about driving change and willing to deliver at pace;
• You are not afraid of the complexity of financial regulation and want to learn & grow your expertise; and
• You are a creative problem solver capable of innovating and thinking big.

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, join us in raising the bar for our customers and across the trading industry.

What you’ll need

• Strong experience handling major incidents in both production and non-production settings.
• Hands-on knowledge of ServiceNow and other ITSM platforms.
• ITIL V3 or V4 Foundation (minimum); Practitioner/Expert level preferred.
• Demonstrated ability to lead incident resolution across a broad technical estate.
• Experience with B2C and B2B models, preferably in the financial trading domain.
• Comfortable working in an on-call rota including weekends (as required).

Desirable Skills

• Knowledge of trading platforms or financial application troubleshooting.
• Familiarity with Change, QA, and Release processes.
• Exposure to cloud environments, observability tools, or DevOps pipelines.
• Experience in a global, fast-paced, agile delivery environment.

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Competitive salary & benefits plan
• 1 additional day off to celebrate your Birthday
• 2 additional days off a year for voluntary work
• Share Plans for Employees
• Comprehensive global and local onboarding process – to the company and to your role
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture
• LinkedIn Learning platform free access
• Option to participate and create ESG initiatives based on IG Brighter Future Fund
• Employee Assistance Program
• We work in hybrid working model

How you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy by delivering at pace and championing the client in everything we do.

We also think hard about our ways of working as a company. At IG Group, we’ve set out five target behaviours that we expect everyone to strive to achieve in all that we do:

• Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;
• Think Big: We focus on the problems that most move the needle of commercial outcomes;
• Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;
• Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business; and
• Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better all across IG.