Inbound Reservations Associate

STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. in Singapore invites applicants for a Guest Services Associate role.

You will assist guests with reservations, answer questions about property facilities and services, and support Marriott brands across voice, email, and chat channels. No related work experience required; a high school diploma or GED is acceptable. You will follow policies, protect guest privacy, and help resolve issues while delivering a warm, professional service.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• Ability to communicate clearly and professionally.

Responsibilities

• Handle incoming inquiries via voice, email and chat to assist guests across Marriott brands.
• Process reservation requests and support basic loyalty and customer care needs.
• Follow policies for special booking rules and loyalty guidelines; resolve issues and maintain confidentiality.

Skills

Customer service mindset

Clear communication

Education

High school diploma or GED

Job description

POSITION SUMMARY

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.