In-Bound Reservations Call Agent

Starwood Customer Contact Centre (AP) Pte Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic customer service team. This role focuses on processing reservation requests for a global clientele, ensuring a seamless experience for guests. You will handle inquiries through voice and email, providing essential support for Marriott's renowned hospitality services. Ideal candidates will have a passion for customer service and the ability to multitask effectively. With opportunities for remote work based on performance, this position offers a fantastic chance to grow within a supportive environment dedicated to excellence in travel and hospitality.

Qualifications

• Proficient in English to handle enquiries from various regions.
• Goal-oriented with a passion for customer interaction.

Responsibilities

• Process reservation requests and assist customers with bookings.
• Ensure compliance with booking policies and enhance guest experiences.

Skills

English proficiency (spoken and written)

Multi-tasking

Customer interaction

Experience in hospitality/travel industry

Sales or customer service experience

Job description

POSITION SUMMARY

The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels.

Job summary

• Process reservation requests and support of basic loyalty and customer care requests.
• Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels.
• Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.
• Identify guest reservation needs and follow sales techniques to maximize revenue.
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
• Opportunity to work from home upon confirmation, subjected to performance

Skills and Experience

• Proficient in both spoken and written English to handle guests' enquiries from Australia, New Zealand, Malaysia and Singapore
• Competent in multi-tasking
• Goal oriented and enjoys interacting with customer
• Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
• Individuals with no working experience are welcomed as training will be provided.