Implementation Partner, In-Store

DoorDash; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food delivery service in Singapore is looking for an Implementation Partner to lead client onboarding for the SevenRooms platform. The ideal candidate will have over 2 years of experience in SaaS or hospitality technology, strong communication skills, and a knack for problem-solving. Key responsibilities include managing multiple onboarding projects and customizing solutions for clients. This role is essential for client success and requires collaboration across teams.

Qualifications

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• Clear and confident communicator, both in writing and in person.
• Detail-oriented with strong critical thinking and problem-solving skills.
• Experienced in managing projects and keeping them on track.
• Thrives in fast-paced, startup environments and enjoys collaborative work.

Responsibilities

• Lead all onboarding activities including project kick-off, training, configuration, data migration, and launch.
• Oversee multiple implementation projects at once, ensuring alignment with customer goals.
• Work closely with venue stakeholders to customize the SevenRooms platform to their needs.
• Guide clients through the platform, helping them learn and apply tools.
• Collaborate with Sales and Customer Success to ensure a smooth handoff.

Skills

Customer-facing roles

Project management

Problem-solving skills

Effective communication

Detail-oriented

Job description

About the Team

The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you'll work directly with new clients to configure and launch their SevenRooms platform. You'll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You're excited about this opportunity because you will…

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We're excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• You're a clear and confident communicator, both in writing and in person
• You're detail-oriented and bring strong critical thinking and problem-solving skills to your work
• You're experienced in managing projects and keeping things on track
• You thrive in fast-paced, startup environments and love working collaboratively with others

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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About SevenRooms

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.